Asset Protection Systems & Reporting Coordinator

Burlington Coat Factory Whse. Corp.; Burlington (NC); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Paid time off

401(k) plan

Job summary

Burlington Stores, Inc. seeks an Asset Protection Systems & Reporting Coordinator to identify and mitigate risks including internal theft and fraud. You will analyze data from POS exception reports, CCTV, and other systems to support enterprise-wide protection initiatives.

The role partners with Field Asset Protection teams to drive actionable insights, enhance reporting systems, and document investigations thoroughly to company standards. Strong analytical and communication skills are essential.

Qualifications

• Retail POS experience preferred.
• Retail investigation experience ideal.
• Wicklander Certification preferred.

Responsibilities

• Perform daily data extractions from POS Exception Based Reporting system to identify loss patterns.
• Review CCTV flagged transactions to validate investigations or opportunities.
• Support expansion of Secure and case management tools to enhance investigative outputs.
• Provide training for AP field partners on reporting systems and investigation procedures.

Skills

Communication skills

Teamwork

Data analysis

Investigative mindset

MS Office

Education

Bachelor’s degree preferred

Tools

MS Office

Think LP

Secure

CCTV

X-Admin

Engage

Job description

Position Overview

The Asset Protection Systems & Reporting Coordinator plays a critical role in identifying, analyzing, and mitigating risks related to internal and external theft, fraud, operational inefficiencies, and cash loss. This position leverages exception-based reporting tools, CCTV, and investigative resources to support enterprise-wide asset protection initiatives. The coordinator partners closely with Field Asset Protection teams and the Complex Investigation’s Team to drive actionable insights, strengthen investigative processes through exception reporting, and work to enhance reporting systems and application through a review of work items. The coordinators also work to ensure that all investigations are documented comprehensively and to company standards. Coordinators may also partner with Field Asset Protection to conduct phone interviews when applicable to assist in the investigations process.

A Day in the Life

Perform daily data extractions from POS Exception Based Reporting system (Secure) and other company-based data sources (X-Admin, Engage) to identify patterns of internal theft, fraud, and operational opportunities contributing to shrink/shortage loss to the company. Utilize CCTV to review flagged transactions during POS Exception Reporting to validate internal investigations or operational opportunities. Engage in broad investigative initiatives at the direction of supervisors and managers as investigation projects are initiated to include externally driven loss and fraud. Contribute to the continued enhancement of the POS Exception Based Reporting system (Secure) to increase investigation quality and output at the corporate and field levels. Build and maintain partnership with AP field peers pertaining to the Secure platform and internal investigations. Provide training for AP field partners on the utilization and functionality of the POS Exception Based Reporting System. Contribute to expansion of Secure to provide operational exception insights to Store Operations partners.

Execute review of Finance Sales Audit bank reconciled cash reporting to identify and resolve cash shortages relating to internal theft, operational errors, and deposits errors. Build case documentation and track case progression in partnership with Field Asset Protection (DAPMs/ RAPMs) within Be In-Stores case management platform. Distribute reporting to Field Partners on current open/active investigations. Assist with investigative follow-up and review approved internal investigation for quality assurance to ensure company standards are met for internal cases.

You’ll Come With Education

Bachelor’s degree preferred (Criminal Justice, Finance, or Business). Candidates who do not have a degree must demonstrate a high level of expertise and proficiency in the desired skills and abilities.

Experience

Retail point of sale experience preferred. Retail investigation experience and/or exception-based reporting familiarity ideal. Wicklander Certified preferred.

Skills and Abilities

Positive and proactive mindset suited for self-driven work environment. Excellent verbal, written, and interpersonal communication skills set. Ability to operate in a collaborative team environment. Intermediate to Advanced proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint). Proficient ability to navigate and operate multiple software platforms responsible for supporting investigation initiatives, specifically: exception-based reporting (Secure) and case management systems (Think LP), and security infrastructure platforms (CCTV). Ability to communicate with associates at all levels in a fast-paced environment while balancing multiple priorities. Capable of determining when escalation to a Supervisor/Manager is needed or when activation of elevated response protocol is necessary. Handles sensitive and confidential information in accordance with company guidelines.

Physical Requirements

Candidate should be prepared to operate in an office setting with extended periods of sitting at a personal work space.

Compensation

Compensation Range: $20.50 - $27.00

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.