Field Internet Technician: Install, Repair & Support

Brightspeed; Kansas; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Brightspeed is seeking a Customer Service Technician to install, maintain, and troubleshoot high-speed internet, video, and voice services across assigned areas. You will work outdoors, climb poles, and handle wiring and equipment while following safety rules.

The role involves variety shifts, overtime, weekends, and holidays, with opportunities to support sales activities and enhance the customer experience.

Qualifications

• High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
• Basic computer skills including MS Office applications
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
• Ability to work aloft (e.g. ladder)
• Ability to work outside in all weather conditions and at various hours of the day/night
• A valid driver’s license and satisfactory driving record
• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
• Accountability/dependability (on time and on load when scheduled and serve on call as needed)
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
• Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Responsibilities

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
• Performing maintenance and repair on outside plant facilities
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
• Observing all safety rules and regulations
• Assisting other technical personnel in the performance of their duties when requested
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals

Skills

Color vision

Ladder use

Communication

Problem solving

Teamwork

Safety adherence

Customer service

Education

High School diploma or higher

Tools

MS Office

Job description

Brightspeed is seeking a Customer Service Technician to install, maintain, and troubleshoot high-speed internet, video, and voice services across assigned areas. You will work outdoors, climb poles, and handle wiring and equipment while following safety rules.

The role involves variety shifts, overtime, weekends, and holidays, with opportunities to support sales activities and enhance the customer experience.