Field Internet Installer & On-Site Troubleshooter

Nextlink Internet; Des Moines (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink Internet in Des Moines, IA is seeking a Field Installation Technician to install and service high-speed internet at customer locations. You will perform site surveys, troubleshoot service calls, and configure routers to ensure seamless connectivity.

The role requires physical work, climbing, and lifting equipment, with on-site installations and occasional after-hours support. A valid driver's license and clean background are required. Benefits included.

Qualifications

• Excellent customer service and communication skills.
• Solid technical abilities for on-site installations and troubleshooting.
• Ability to work independently, manage priorities and meet deadlines.
• Must pass drug screening and background check; valid driver’s license required.

Responsibilities

• Perform site surveys to evaluate serviceability.
• Diagnose problems during service calls and restore connectivity.
• Install new customers’ Internet service, mount equipment, and run cabling as needed.
• Configure routers and customer computers for Internet access.
• Perform equipment upgrades for existing customers and other duties as assigned.

Skills

Customer service

Technical ability

Independent worker

Time management

Valid driver’s license

Drug screen clearance

Background check clearance

Equipment installation

Job description

Nextlink Internet in Des Moines, IA is seeking a Field Installation Technician to install and service high-speed internet at customer locations. You will perform site surveys, troubleshoot service calls, and configure routers to ensure seamless connectivity.

The role requires physical work, climbing, and lifting equipment, with on-site installations and occasional after-hours support. A valid driver's license and clean background are required. Benefits included.