Field & Internal Service Leader

XOS (X-ray Optical Systems); New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Veralto is seeking an experienced Service Operations leader to supervise internal and field service activities across products, ensuring safety, quality, and on-time delivery. The role includes coaching teams, prioritizing workload, and driving continuous improvement while partnering with Engineering, Quality, and Maintenance to resolve issues.

With 8+ years in technical service environments and strong leadership, you will own KPIs, mentor staff, and manage escalations.

Qualifications

• 8+ years of experience in service, manufacturing, or related technical environments.
• Demonstrated leadership or supervisory experience in service or operations environments.
• Advanced troubleshooting, problem-solving, and decision-making skills.
• Strong working knowledge of service workflows, quality systems, safety practices, and continuous improvement principles.
• Proven ability to document service activity, audits, and corrective actions.
• Effective communication and collaboration skills, with the ability to support service work as needed.

Responsibilities

• Supervise day-to-day internal and field service operations across applicable products.
• Lead, coach, and develop internal and field service teams.
• Own career development, onboarding, and skill development planning for service associates.
• Address performance concerns through timely feedback and coaching.
• Foster collaboration between internal service, field service, and cross-functional partners.
• Support customer and channel partner escalations and training.
• Own KPIs for service teams and translate business objectives into actionable goals.
• Interface with Engineering, Quality, and Maintenance teams to resolve technical issues.

Skills

Leadership

Troubleshooting

Decision making

Communication

Field service experience

Job description

Veralto is seeking an experienced Service Operations leader to supervise internal and field service activities across products, ensuring safety, quality, and on-time delivery. The role includes coaching teams, prioritizing workload, and driving continuous improvement while partnering with Engineering, Quality, and Maintenance to resolve issues.

With 8+ years in technical service environments and strong leadership, you will own KPIs, mentor staff, and manage escalations.