Field Installation Technician

NextLink; Rantoul (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

NextLink is seeking a Field Installation Technician to perform on-site customer installations, service visits and on-site troubleshooting, including updating databases. You will install Internet equipment, mount hardware, and configure routers at customer locations, often at roof height.

The role requires professional appearance, independent work, safety awareness, and the ability to meet deadlines. Some travel (0–40%) and background/drug checks are required, with a flexible 40-hour schedule.

Qualifications

• High school diploma or GED preferred.
• Must pass drug screening and background check.
• Ability to install and configure Internet equipment.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems and restore service.
• Install new customers with Internet service and mount equipment.
• Configure routers and customer computers.
• Perform equipment upgrades for existing customers.
• Work on-site at customer locations and update databases.

Skills

Professional demeanor

Independent work

Accountability

Adaptability

Tech passion

Drug screening

Background check

Tool operation

Education

High school diploma or GED

Tools

Hand tools

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary:

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions:

_ Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. _

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers
• Perform other duties as assigned

Skills:

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test and a criminal background check.
• Must be able to use tools to install equipment.

Education and Experience:

• High school diploma or GED equivalent preferred.

Job Classification:

• Field Operations – Installation
• Non-Exempt

Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation and wind
• In proximity of heavy machinery and moving vehicles
• Moderate noise level
• Use of PPE
• Working in elevated places such as towers

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more
• Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
• Frequently required to use hand and power tools
• Must have the ability to climb extended heights upwards of 200 feet
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum, flexible schedule
• Overtime as needed
• On Call as needed

Travel Requirements:

• 0-40% travel required

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.