Field Installation Technician

NextLink; Hudson Oaks (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink in Hudson Oaks, Texas, is seeking a Field Installation Technician to perform on-site installations, service visits and troubleshooting with a strong focus on customer service and technical aptitude. You will handle equipment installation, fiber and Cat5/Cat6 cabling, router configurations, and activation of internet services.

Responsibilities include site surveys, diagnosing problems at service calls, upgrading existing customers, and maintaining safety standards while working in

Qualifications

• Must be able to provide excellent customer service on-site.
• Technical aptitude to install and troubleshoot internet equipment.
• Strong time management and organizational skills.
• Demonstrated problem-solving abilities in field settings.
• Willingness to continuously learn about new technologies.
• Must pass drug screen and maintain a clean driving record.

Responsibilities

• Perform site surveys to evaluate serviceability.
• Diagnose customer problems at service calls and restore service.
• Install new customers with Internet service, including mounting equipment and cabling.
• Configure routers and customer computers for network access.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned.

Skills

Customer service

Technical ability

Time management

Problem solving

Learning mindset

Safety awareness

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

The Field Installation Technician

requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers
• Perform other duties as assigned

Skills:

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy.
• Must be able to use tools to install equipment.

Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation and wind
• In proximity of heavy machinery and moving vehicles
• Moderate noise level
• Use of PPE

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
• Frequently required to use hand and power tools
• Must have the ability to climb extended heights upwards of 200 feet
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum
• Overtime as needed
• On Call as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Job Type: Full-time

Work Location: In person

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.