Field Installation Technician

NextLink; Brenham (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Employee discount

Job summary

NextLink is seeking a Field Installation Technician to join our on-site team in Texas. You will perform customer installations, service visits, and on-site troubleshooting while updating databases.

The role emphasizes delivering reliable service, professional interaction with customers, and safe handling of network equipment. The ideal candidate will have a high school diploma or GED, be able to climb, lift equipment, and pass drug and background checks.

Qualifications

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test and a criminal background check.
• Must be able to use tools to install equipment.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available.
• Perform other duties as assigned

Skills

Customer service oriented

Independent worker

Willing to learn

Drug screening

Background check

Tools usage

Education

High school diploma or GED

Tools

Installation tools

Ladder safety

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary:

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Perform other duties as assigned

Skills:

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test and a criminal background check.
• Must be able to use tools to install equipment.

Education and Experience:

• High school diploma or GED equivalent required.

Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation and wind
• Working in elevated places such as towers

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more
• Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Frequently required to use hand and power tools
• Must have the ability to climb extended heights upwards of 200 feet
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum, flexible schedule
• Overtime as needed
• On Call as needed

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.