Field Installation Technician

TRUNO Retail Technology Solutions; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

TRUNO Retail Technology Solutions is seeking a Field Installation Technician to build out, maintain, and troubleshoot our expanding retail infrastructure. The role involves installing and configuring operating systems and software, testing equipment, and coordinating with customers and vendors.

Travel is frequent, including potential extended trips to home offices, with a flexible schedule that may involve weekends or nights.

Qualifications

• Requires a high school diploma or equivalent; bachelor's preferred.
• 1–3 years of related experience or training; retail/grocery experience preferred.
• Familiarity with Microsoft Office products.

Responsibilities

• Perform staging activities including configuration, testing, and troubleshooting with customers and developers.
• Analyze site conditions and consult with on-site users to develop installation plans.
• Test and validate equipment connections and functionality for proper installation.
• Liaise with vendors and IT personnel for problem resolution.
• Assist in improving installation and setup processes.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions with reports and logs.
• Coordinate with warehouse staff to verify equipment for installs.
• Travel to home office for training and product updates.
• Maintain customer rapport and confidentiality of service information.
• Provide service, support, installation, and training as needed.
• Make independent on-site decisions about system implementation.
• Work a flexible schedule including weekends, nights, and early mornings.

Skills

Basic computer skills

Professional presentation

Oral and written communication

Problem solving

Independent work

Multitasking

Organization

Learning new systems

Mechanical tools

Education

High School Diploma or equivalent

Bachelor's degree

Tools

POS systems

Networking basics

Job description

SUMMARY

The Field Installation Technician will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.

The Field Installation Technician is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule.

RESPONSIBILITIES

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set-up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings

QUALIFICATIONS

Education

• High School Diploma or equivalent (required)
• Bachelor's degree (preferred)

Experience

• One to three years related experience and/or training: or equivalent combination of education and experience (required)
• Familiarity with Microsoft Office products (required)
• Experience in general retail, grocery, and/or foodservice industries (preferred)
• Point of Sale and networking experience (preferred)

Skills & Knowledge

• Basic computer skills
• Dress professionally and appropriately
• Excellent oral and written communication
• Ability to think, learn, and solve problems quickly
• Must be able to work independently and with limited supervision
• Capable of multitasking
• Exceptional organization skills
• Willingness and ability to learn new systems and retain technical knowledge
• Mechanical proficiency with the ability to use hand and power tools

Requirements

• Ability and availability to travel weekly
• Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight installations
• Availability to travel any night during the week, including occasional Sunday travel
• Real ID for frequent air travel; passport preferred but not required