Field Installation Technician

TRUNO Retail Technology Solutions; Las Vegas (NV); On-site; USD 52,000 - 70,000; Full time

Job summary

TRUNO Retail Technology Solutions is seeking a Field Installation Technician to build and maintain our retail technology infrastructure, traveling to install, service, and repair equipment.

You will install, configure, test, and maintain operating systems and software, analyze site conditions, and work with on-site users to determine requirements and implement field-based solutions.

Flexibility is required for a schedule that may include nights, weekends, and extensive travel.

Qualifications

• High School Diploma or equivalent required
• Bachelor's degree preferred
• 1–3 years related experience and/or training
• Familiarity with Microsoft Office products required
• Experience in general retail, grocery, and/or foodservice industries preferred
• POS and networking experience preferred

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting with customers/developers
• Analyze site conditions and system requirements with on-site users to plan installation
• Test and validate equipment connections to ensure proper installation
• Liaise with vendors and IT personnel for problem resolution
• Assist in improving installation and setup processes
• Maintain security, backup, and redundancy strategies
• Document service and installation actions with reports and logs
• Coordinate with warehouse staff to verify equipment for installs
• Travel to training sites (Greenville, SC / Lubbock, TX) for product training
• Maintain rapport with customers and suggest improvements to systems
• Ensure confidentiality of service information
• Provide service, support, installation and training to customers as needed
• Make independent on-site decisions about system implementation
• Work flexible schedules including weekends, nights, early mornings

Skills

Basic computer skills

Dress professionally

Communication skills

Problem solving

Independent work

Multitasking

Organization

Learn new systems

Mechanical tools

Education

High School diploma or equivalent

Bachelor's degree

Tools

POS

Networking

Microsoft Office

Job description

SUMMARY

The Field Installation Technician will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.

The Field Installation Technician is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule.

RESPONSIBILITIES

A Field Installation Technician at TRUNO will:

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set‑up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings

QUALIFICATIONS

A Field Installation Technician at TRUNO should have:

Education

• High School Diploma or equivalent (required)
• Bachelor's degree (preferred)

Experience

• One to three years related experience and/or training: or equivalent combination of education and experience (required)
• Familiarity with Microsoft Office products (required)
• Experience in general retail, grocery, and/or foodservice industries (preferred)
• Point of Sale and networking experience (preferred)

Skills & Knowledge

• Basic computer skills
• Dress professionally and appropriately
• Excellent oral and written communication
• Ability to think, learn, and solve problems quicklyMust be able to work independently and with limited supervision
• Capable of multitasking
• Exceptional organization skills
• Willingness and ability to learn new systems and retain technical knowledge
• Mechanical proficiency with the ability to use hand and power tools

Requirements

• Ability and availability to travel weekly
• Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight installations
• Availability to travel any night during the week, including occasional Sunday travel
• Real ID for frequent air travel; passport preferred but not required