Field - Installation Technician

Insight Global; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Insight Global is seeking a Field Installation Technician to support the installation team, ensuring on-time delivery and quality. You will liaison between customer and delivery team, communicating status and risks, and assisting with startup, commissioning, and training at customer sites.

This role requires field work at least 80% of the time, with 5 days per week travel to US/Canada, and a strong background in industrial equipment and PLC controls.

Qualifications

• 2+ years installing, maintaining, and troubleshooting industrial equipment.
• 3-5 years controls experience including diagnosing intermittent failures.
• Experience with PLC platforms such as Beckhoff and Schneider.

Responsibilities

• Review new system installations to confirm prints and functioning as designed.
• Perform startup and commissioning of new installations.
• Generate installation and commissioning reports.
• Provide support to subcontractors to ensure installation steps meet design intent.
• Conduct training for operations and maintenance groups.
• Over the phone support to customers during installation phases.
• Troubleshoot mechanical systems during start-up phases.
• Troubleshoot electrical systems during start-up phases.
• Review PLC programs for troubleshooting and commissioning steps.
• Check inventory of delivered components to validate all parts are available for installation.
• Communicate with the customer during installation for inquiries and requirements.
• Gather feedback from subcontractors for continuous improvement of installation processes and standards.
• Work with PMs and PEs to derisk field issues during installation.
• Daily communication of project status including punch lists and risks.
• Identify potential risks in installation phase and develop mitigation strategies.
• Monitor and evaluate risk factors to ensure proactive decisions.
• Implement quality control measures to guarantee installation accuracy.

Skills

Installation tech

Industrial equipment

Controls experience

PLC programming

Team coordination

Field installation

Beckhoff PLC

Schneider PLC

Electrical troubleshooting

Tools

Beckhoff PLC

Schneider PLC

Job description

Job Description

As the Field Installation Technician you will be responsible for supporting the installation team (customer or contractor) to ensure on time delivery of installation schedules and that the quality of installation meets the customer and expectations. You will act as the liaison between the customer and the delivery team to effectively communicate installation status, risks and unforeseen impacts to the delivery schedule.

Responsibilities

• Detailed review of new system installations to confirm prints and functioning as designed.
• Conduct startup and commission of new installations.
• Generate installation and commissioning reports.
• Provide support to sub-contractors to ensure installation steps are completed with the expected level of quality per the design intent.
• Conduct training for operations and maintenance groups.
• Conduct over phone support to customers.
• Trouble shoot and diagnose mechanical systems during start up phases of installation.
• Trouble shoot and diagnose electrical systems during start up phases of installation.
• Review existing PLC programs for troubleshoot and diagnose of installation and commissioning steps
• Check inventory of delivered components to validate all parts are available for installation.
• Communicate with the customer through the installation phase for any inquiries and requirements from the customer scope of work.
• Solicitation and gather feedback from sub-contractors for use of continuous improvement for installation processes and standards
• Work with PMs and PEs to derisk potential field issues during the installation phase.
• Daily communication of project status including punch list items and risks to project delivery.
• Identify potential risks in the installation phase and develop mitigation strategies.
• Monitor and evaluate risk factors to ensure proactive decision-making.
• Implement quality control measures to guarantee the accuracy and completeness of installations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proven experience as an Installation or service technician or similar role
• 2+ years of experience installing, maintaining, and troubleshooting industrial equipment (pneumatic, electrical and mechanical).
• 3-5 years of extensive Controls experience (including diagnosing complex, intermittent system failures), programming in addition to troubleshooting, commissioning and retrofitting multiple OEMs, supporting PLC platforms (such as Beckhoff and Schneider etc.)
• Demonstrated success in supporting high-performance teams in a technical project environment.
• Solid technical background with understanding of installation procedures
• Ability to support and coordinate multiple teams during installation phases
• Working in the field performing physical installation tasks at least 80% of time
• Industrial facilities in the field at the customer location supporting various industries.
• 5 Days Per week US / Canadian Travel
• US Passport Holder
• Ability to modify PLC program (not a requirement but a plus)