Field Implementation Engineer

STE Aethon, Inc; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Job summary

STE Aethon, Inc is a robotics company delivering autonomous mobile robots for health care and hospitality sectors. The Field Engineer will install equipment, perform go-live support, and handle field-service tasks with new and existing clients.

The role requires travel to customer sites, strong Linux and networking skills, and the ability to troubleshoot hardware and software components. Valid driver’s license and willingness to travel nationally are required.

Qualifications

• Proficient in Linux/Unix environments and basic networking concepts (TCP/IP, VPN).
• Ability to troubleshoot and repair mechanical/hardware components.
• Experience with robotics integration and workflow optimization.
• Strong communication and customer-facing skills.
• Automation experience is a plus for field deployments.

Responsibilities

• Install new equipment and add-ons at customer sites.
• Provide go-live and field-service support at customer locations.
• Coordinate with customers and internal teams; manage schedules and communications.
• Deliver training using train-the-trainer methods and provide ongoing support.
• Travel for on-site support and issue resolution as needed.

Skills

Linux/Unix proficiency

Network communications tech

Mechanical/electronic repair

Interpersonal & communication

Robotic integration

Automation experience (nice to have)

Education

B.S. in CS/Engineering/Industrial Tech or related field or 2-yr degree with product experience

Job description

Who WE Are:

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.

Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at [e-mail] or call 412-322-2975 – ext. 160

Must be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship

What YOU Will Do:

The Field Engineer is responsible for equipment installation, go live support, technical support, customer operations, equipment upgrades, and field service-related activities with new and existing Aethon clients.

Key Responsibilities:

Installation of new equipment and add-ons at customer sites.

• Setup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)
• Contact customer of schedule. (ETA, Dates, Times)
• Maximize customer satisfaction and value from our products.
• Monitor project responsibilities and ensure timely task completion.
• Prepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.
• Maintain a high level of communication with Project Managers via written reports, phone and email.
• Must be able to lift and carry sixty pounds.

Provide go live support at customer sites.

• Provide focal point project contact for Aethon/client communications and escalation of customer issues.
• Establish timely, clear task and project expectations.
• Provide training to clients using train-the-trainer education methodology
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.

Provide customer support.

• Perform necessary upgrades at customer sites.
• Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.
• Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.
• Be available for travel to customer sites for issue resolution in an emergency situation on short notice.

Requirements

How YOU Will Succeed:

Education / Training:

• Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience

Specialized Knowledge/Skills:

• Proficient in Linux/Unix
• A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
• Ability to troubleshoot and repair mechanical hardware / electronic components.
• Strong technical and analytical skills
• Strong interpersonal and communication skills
• Robotic integration and optimization of workflow processes
• Automation experience is a plus

Travel:

• Position requires overnight national travel.
• Occasional weekend work may be required.
• Ability to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.