Field Implementation Coach - Cleveland

State Farm; Cleveland (OH); Remote; USD 65,000 - 110,000; Full time

Benefits offered by this job

Remote work from home

Competitive salary

Comprehensive benefits

Job summary

State Farm is hiring a Field Implementation Coach to help independent agents adopt marketing and technology processes and to drive adoption of digital tools that enhance the customer experience.

The role is remote, requires occasional overnight travel, and requires residence within 30 miles of the Cleveland Sales Territory. Relocation is not offered. You will collaborate with Sales Leaders, Market Area executives, and other stakeholders to deliver integrated technology consulting to agents.

Qualifications

• Bachelor’s degree or higher is desired.
• Understanding of insurance industry, competitive environment, and business area needs.
• Ability to learn web and non-web programs to drive adoption of new systems and processes.

Responsibilities

• Coaches independent agents to adopt marketing and technology processes with emphasis on digital tactics and tools.
• Activates and deploys initiatives with Sales Leaders and Market Area leadership to provide integrated technology and system consulting for agents.
• Delivers expert coaching with a results‑driven approach and stays current with evolving technologies and processes.

Skills

Goal Setting

Influence and Persuasion

Learning Agility

Process Adherence

Technical Acumen Agent Office System  

Education

Bachelor’s Degree or higher

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Do you have a passion for coaching small business owners? Are you always looking for ways to be more efficient at work? Are you interested in sharing your passion for marketing with small business owners? Are you motivated by the challenge of influencing others to adopt new technology? If so, the Field Implementation Coach role is for you!

The Field Implementation Coach (FIC) role focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels.

The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage. The Field Implementation Coach (FIC) role is a remote worker position, which requires the selected candidate to work out of their home and to reside in or within 30 minutes or 30 miles of the Cleveland Sales Territory within six (6) months of their start date. The Cleveland Sales Territory spans Cuyahoga and Summit Counties, OH, and includes the cities of Bratenahl, Warrensville Heights, Hudson, North Royalton, Parma North, and Twinsburg, OH.

Relocation benefits do not apply.

A Field Implementation Coach:

• Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
• Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
• Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
• Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
• Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.

Qualifications

Preferred skills

• Goal Setting
• Influence and Persuasion
• Learning Agility
• Process Adherence
• Technical Acumen Agent Office System Process

Competitive candidates will have the following

• Bachelor’s Degree or higher-level education is desired.
• An understanding of insurance industry, competitive environment, and business area specific needs.
• An understanding of company operations and agency business practices and workflows.
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
• Strong relationship building skills.
• Strong initiative with proven ability to work in a collaborative team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.

Agency experience is preferred but not required, and not limited to

• Improving sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies.
• Lead strategic conversations that connect business priorities to execution by identifying process gaps and recommending targeted tactics for agent selection, implementation, and adoption to deliver measurable outcomes.
• Technical expertise regarding technology platforms such as: ECRM (Salesforce), Agency Hub, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence the early adoption of technology.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $XX,XXX - $XXX,XXX
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to XX% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!