Field HVAC Technical Support

Lennox International; London (KY); In loco; USD 81.000 - 106.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability ins.

Paid time off

Descrizione del lavoro

Lennox International, a global HVAC leader, seeks a Training Specialist to design and deliver courses for installation, maintenance and repair of Commercial HVAC systems across the North Central region.

This exempt role requires up to 75% travel, strong presentation and communication skills, and proficiency with Microsoft Office and WebEx. Starting salary ranges from $80,800 to $106,050 annually, with eligibility for an annual bonus.

Competenze

• Requires a high school diploma or equivalent.
• Prefer a two-year college degree or HVAC qualification.
• Minimum 5 years of relevant training experience plus at least 5 years of technical experience.

Mansioni

• Develops and delivers training courses for installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries for Commercial HVAC.
• Develops, tests, and maintains courses and training materials.
• Conducts training for customers or technical employees using all delivery methods.

Conoscenze

Verbal communication

Written communication

Sales ability

Microsoft Office

WebEx meetings

Presentation skills

Customer relationships

Formazione

High school diploma or equivalent

Two-year college degree or HVAC degree

Strumenti

WebEx

Descrizione del lavoro

What Drives Success

• The region this person is responsible for includes the North Central region, including Boston, New Jersey, and Cleveland territories.
• Up to 75% travel to customer sites in the Territory.
• Under limited supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
• Develops, test, and maintain courses and materials used in training.
• Establishes course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $80,800 to $106,050k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.