Field Home Medical Equipment Technician

Stance Health Solutions, uniting SG Homecare and Western Drug; Glendale (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

SG Homecare in Glendale, CA seeks a Patient Service Technician to deliver, set up and educate customers on respiratory and durable medical equipment. This role requires extensive driving and an on-call rotation; schedule includes evenings and weekends as needed.

You will maintain equipment, provide exceptional customer service, document visits, and promote services to referral sources while ensuring compliance with company policies and regulatory guidelines.

Qualifications

• Requires high school diploma or equivalent.
• Valid driver’s license and at least one year of driving experience.
• Ability to lift heavy equipment and load/unload from vehicle.
• Good navigation and time management skills.
• Excellent communication and customer service skills.

Responsibilities

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of current Home Medical Equipment (HME) products and services offered by SG Homecare
• Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

Skills

Valid driver's license

Delivery/navigation

Time management

Customer service

Physical stamina

Evening/weekend availability

Education

High school diploma or equivalent

Job description

SG Homecare in Glendale, CA seeks a Patient Service Technician to deliver, set up and educate customers on respiratory and durable medical equipment. This role requires extensive driving and an on-call rotation; schedule includes evenings and weekends as needed.

You will maintain equipment, provide exceptional customer service, document visits, and promote services to referral sources while ensuring compliance with company policies and regulatory guidelines.