PATIENT SERVICE TECHNICIAN - DME Driver (Wed-Sun)

Stancehealthsolutions; Glendale (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

SG Homecare is seeking a Patient Service Technician to deliver, set up, and train customers on respiratory and durable medical equipment, ensuring safe usage and exceptional service. The role involves substantial on-road travel to homes and facilities in the community, with on-call rotation.

Responsibilities include equipment delivery and setup, patient education, maintaining records, and coordinating with referral sources while following regulatory guidelines and company policies.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license in good standing with at least one year driving experience.
• Excellent navigation and map-reading skills.
• Strong time management and organization.
• Excellent communication and professional client interaction.
• Physical ability to lift heavy equipment and load/unload.
• Punctual and dependable; able to travel as needed.
• Evening, weekend, and holiday availability.

Responsibilities

• Deliver and set up equipment at customers' homes or facilities.
• Educate customers on proper use and care of HME.
• Maintain knowledge of SG Homecare products and regulations.
• Manage territory to meet service goals and deliver equipment and oxygen.
• Complete patient visit reports after setup and follow-up.
• Promote services to referral sources.
• Perform routine maintenance and simple repairs as needed.
• Remain on-call and respond to emergencies.

Skills

Driving

Customer service

Time management

Communication

Organization

Physical stamina

Navigation apps

Education

High school diploma or equivalent

Job description

Schedule: Wednesday to Sunday 12:30PM to 9:00PM. On-Call rotation and Over-time.

Position Overview

The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.

Essential Job Functions

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of:
• Current Home Medical Equipment (HME) products and services offered by SG Homecare
• All applicable governmental regulations
• Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Minimum Qualifications

• Possesses high school diploma or equivalent
• Previous experience or successful completion of training for home medical equipment preferred (not necessary)
• A valid driver’s license in good standing and at least one year of driving experience to perform the job safely
• Excellent navigation skills and proficiency in using navigation applications to determine the best route
• Time management and organizational skills to keep track of deliveries and stay on schedule
• Exceptional communication skills and interact professionally with clients
• Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle
• Must be punctual and dependable to arrive at destination on time
• Ability to read maps, research, and plan for traffic, construction, and weather delays
• Must be able to travel by plane and automobile (if necessary).
• Must be available to work evenings, weekends, and holidays if needed