Field Home Evaluation Specialist

Onboarding; Washington; On-site; USD 34,000 - 48,000; Part time

Job summary

Birdwatch is seeking Home Evaluation Specialists for episodic, part-time field work in the DMV area. You will be the trusted first in-person connection with members, delivering expert insights to help homeowners maintain and improve their properties.

Join a mission-driven team that values professionalism, empathy, and clear communication. Flexible scheduling and meaningful, homeowner-focused work await.

Qualifications

• Experience delivering excellent customer service in person.
• Strong communication and empathy to build trust with homeowners.
• Comfort working in the field with residential properties.

Responsibilities

• Building immediate trust with members by showing up with professionalism, warmth, and empathy.
• Confidently speaking with homeowners about their property’s condition, systems, and future maintenance needs.
• Delivering clear, actionable insights through a walk-and-talk evaluation—without causing stress or alarm.
• Demonstrating deep technical knowledge of residential systems and identifying both urgent concerns and long-term care needs.
• Listening actively and communicating in a way that makes members feel understood and supported.
• Reviewing each member’s onboarding details to create a personalized, seamless visit experience.
• Spotting basic safety concerns such as gas issues, missing detectors, or loose handrails, and advising accordingly.
• Managing multiple tasks in the field efficiently, including note-taking, photography, and real-time engagement with members.
• Proactively supporting teammates when schedules allow, contributing to a positive and collaborative team culture.
• Upholding Birdwatch’s mission to revolutionize home maintenance by delivering exceptional customer experiences every time.

Skills

Professionalism

Empathy

Communication

Active listening

Field safety awareness

Job description

Birdwatch is seeking Home Evaluation Specialists for episodic, part-time field work in the DMV area. You will be the trusted first in-person connection with members, delivering expert insights to help homeowners maintain and improve their properties.

Join a mission-driven team that values professionalism, empathy, and clear communication. Flexible scheduling and meaningful, homeowner-focused work await.