Field Hiring & Training Manager

Roto-Rooter Plumbing and Drain Service; Baltimore (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident & Critical Illness Insurance

Paid vacation

Paid training

Life Insurance

401(k) matching

Tuition reimbursement

Profit sharing

Job summary

Roto-Rooter Plumbing and Drain Service in Elkridge, MD is seeking a Field Training Manager/Hiring Manager to recruit and retain service professionals for our Baltimore branch. You will hire, train, coach and develop a disciplined team to support sales, customer service and productivity.

The role emphasizes hands-on field work, collaboration with technicians and sales reps, and the use of modern recruiting methods to build a strong pipeline and meet monthly manpower goals.

Qualifications

• Valid driver’s license.
• Proven recruiting track record.
• Strong organizational skills in a fast-paced environment.
• Experience coaching and developing teams.
• Experience in field service recruiting preferred.

Responsibilities

• Hire and retain employees for the Baltimore branch by recruiting, hiring, training, and coaching.
• Work closely with technicians and sales representatives to support sales, customer service, and productivity.
• Manage, coach and mentor a team of sales and service professionals to provide quality services.
• Recruit sales and service teams using active recruiting methods.
• Ensure monthly manpower goals are met.
• Develop additional business opportunities by selling maintenance programs.
• Screen resumes and interview candidates; source and manage candidates on job boards.

Skills

Hiring manager

Sourcing candidates

Customer service

Communication

Self-starter

Recruiting platforms

Job description

Hiring Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter Plumbing and Water Cleanup is looking for an individual to drive a successful recruiting strategy to meet the needs of the business. This on-site person will recruit and help retain service professionals for our plumbing, excavation and water cleanup teams.

Overview

Hiring Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter Plumbing and Water Cleanup is looking for an individual to drive a successful recruiting strategy to meet the needs of the business. This on-site person will recruit and help retain service professionals for our plumbing, excavation and water cleanup teams.

Roto-Rooter, North America’s largest provider of plumbing & water cleanup services, is a great place to work. We provide outstanding pay, flexible work schedules, and top benefits. We are looking for an individual who is able to manage our sales and service team, sell our excavation and industrial services to commercial and residential customers, and oversee production to join our team as our Hiring Manager at our Baltimore branch located Elkridge, MD. The salary range for this position is $80,000-$90,000, depending on experience. There is also opportunity for a branch performance based bonus.

Responsibilities

The Field Training Manager/Hiring Manager primary role is to hire and retain employees for the branch by recruiting, hiring, training, and coaching. May provide support to increase sales, customer service and overall productivity levels while minimizing turnover. This position requires significant time in the field recruiting and working with technicians and sales representatives.

• Manage, coach and mentor a team of sales and service professionals to provide quality services to our customers.
• Recruit sales and service team using active recruiting methods.
• Ensure monthly manpower goals are met.
• Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets.
• Follow up with customers from leads provided by field service technicians.
• Prevent or handle customer issues.
• Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs in both residential and commercial markets.
• Conduct work-site reviews to ensure safety measures are utilized.
• Monitor your team’s performance standards weekly and meet with sales and service teams to review and determine areas where additional training is needed.
• Accompany service technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements.
• Analyze sales metrics to ensure team members are maximizing each opportunity and achieving their individual sales goals.
• Manage talent acquisition data through an ATS portal.
• Screen resumes.
• Interview candidates.
• Ensure monthly manpower goals are met.
• Source and manage both active and passive candidates on Indeed, LinkedIn, and other job boards.
• Monitor your team of new recruits, including periodic ride-alongs, to determine whether additional training is needed to ensure performance standards are met.
  
  
  

Requirements

What you need to succeed:

• A valid driver’s license
• Experienced hiring manager with a track record of recruiting and developing a solid team of sales and service professionals
• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Excellent customer service experience
• Service industry experience is strongly desired
• Strong verbal and written communication skills
• Have demonstrated experience sourcing and maintaining a pipeline of candidates
• Strong knowledge of advanced recruiting platforms/techniques, including the use of social media
  
  
  

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing
  
  
  

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.