Field Hardware Technician: Break-Fix & Customer Support

Gr8ttek; Wilmington (MA); On-site; USD 45,460 - 64,747; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology service provider in Wilmington is seeking a Field Specialist to join its Infrastructure Delivery team. This role involves performing hardware-focused break-fix services for various client products. Candidates should have a technical school certification, 1-2 years of relevant experience, and excellent communication and customer service skills. The position requires lifting up to 50 lbs and a valid driver’s license. Benefits include certification training and competitive pay per service call.

Qualifications

• 1–2 years of relevant experience in a technical role.
• Ability to drive to client locations.
• Ability to lift and or move equipment up to 50 lbs.
• Valid driver’s license and reliable transportation.
• Must own a basic repair tool kit.

Responsibilities

• Communicate clearly in written and verbal form.
• Provide customer break-fix support for designated equipment.
• Complete administrative tasks for each service call.
• Control and return of assets and inventory.
• Provide functional guidance to colleagues as needed.

Skills

Communication skills

Customer service skills

Troubleshooting ability

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A technology service provider in Wilmington is seeking a Field Specialist to join its Infrastructure Delivery team. This role involves performing hardware-focused break-fix services for various client products. Candidates should have a technical school certification, 1-2 years of relevant experience, and excellent communication and customer service skills. The position requires lifting up to 50 lbs and a valid driver’s license. Benefits include certification training and competitive pay per service call.