Field & Facilities Technician — Pond Equipment & Site Care

The Pond Guy; Armada (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Blue Cross Blue Shield Healthcare

Blue Cross Blue Shield Dental Health &

Blue Cross Blue Shield Vision

Short-term Disability Insurance

Long-term Disability Insurance

Critical Illness Insurance

Life Insurance

Paid Time Off

Holiday pay

401k with employer 4% match

Employee referral program

Additional Training Programs

Job summary

The Pond Guy, a leading pond and water garden products manufacturer and distributor, seeks a Facilities & Field Maintenance Technician in Armada, MI. The role blends in-field service at customer sites with facility upkeep.

You will install, troubleshoot, and repair fountain and aeration systems, perform preventative maintenance, and support shop operations. A strong mechanical mindset, problem solving, and customer focus are essential.

Qualifications

• 3–5 years of technical, mechanical, or equipment maintenance experience.
• 2–3 years of customer service experience recommended; sales experience is a plus
• Basic to intermediate electrical knowledge, with high-voltage experience a plus
• Proficient computer skills including service software and basic office programs
• Strong verbal and written communication skills
• Valid Michigan Driver’s License with clean driving record; ability to get Chauffer’s license and DOT card
• Ability to operate a boat and drive a truck and trailer after training
• Experience operating heavy machinery is a plus
• Basic knowledge of pond management, fish health, wildlife behaviors is a plus
• Cross-train on pond management, including state certification as a chemical applicator

Responsibilities

• Complete service calls at customer locations and assist with installations of fountain and aeration systems
• Coordinate daily service routes and communicate with service office staff to optimize assignments
• Update customers on pond status, maintenance needs, and solutions
• Document service notes, work orders, and inventory used
• Follow safety procedures for product use, electrical work, and facility maintenance
• Inspect vehicles, equipment, inventory, and shop; ensure proper maintenance
• Cross-train with other Service Department functions including aquatic treatment
• Support grounds and building maintenance and coordinate with external providers

Skills

Technical maintenance

Customer service

Electrical knowledge

Computer skills

Communication skills

Driver's license

Boat operation

Heavy machinery

Pond management

Chemical applicator

Job description

The Pond Guy, a leading pond and water garden products manufacturer and distributor, seeks a Facilities & Field Maintenance Technician in Armada, MI. The role blends in-field service at customer sites with facility upkeep.

You will install, troubleshoot, and repair fountain and aeration systems, perform preventative maintenance, and support shop operations. A strong mechanical mindset, problem solving, and customer focus are essential.