Field Experience Counselor - Online Division - Grand Canyon University

Grand Canyon Education, Inc.; United States; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Work from home

Generous PTO

Tuition benefits

Holidays

Professional development

Job summary

Grand Canyon Education, Inc. is seeking a Field Experience Counselor to coordinate clinical and practicum activities and act as a liaison to faculty and students. This role offers remote work opportunities for residents in AZ, ID, or UT, with two weeks of in-person training at the Phoenix campus and virtual follow-up via Zoom.

Starting salary is $38,000 per year. You are self-motivated with a passion for education, and have strong customer service and account management experience.

Qualifications

• Bachelor’s Degree or 60 credits with 2 years related experience.
• 6 months related higher education experience preferred.
• Healthcare experience preferred.
• Ability to present information to managers, clients, students.
• Proficient with Microsoft Office Suite.

Responsibilities

• Collect immunization and health/safety docs for rotations.
• Ensure deadlines and notify non-compliance.
• Inform students/faculty before expiration/updates.
• Assist with placement for practicum/clinical rotations.
• Handle high volume inbound/outbound student calls.
• Establish rapport with students.
• Encourage students to meet requirements.
• Work as part of a high-performance team.
• Manage multiple priorities efficiently.

Skills

Microsoft Office

Communication

Customer service

Call handling

Education

Bachelor’s Degree

60 college credits + 2 years experience

Tools

Zoom

Job description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Join us at Grand Canyon Education’s College of Nursing and Health Care, Business, Theology or Humanities and begin a career in helping students succeed as a Field Experience Counselor to coordinate key aspects of clinical or practicum activities. This position acts as a liaison to faculty members and students by performing the below duties. This position offers remote work opportunities for residents in AZ, ID, or UT.

New hire training will encompass two full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following week will be held virtually via Zoom.

Starting salary is $38,000 per year.

Who you are:

You are a self-motivated person who is passionate about the power of education. Over the years, you’ve demonstrated success in customer service and account management. You aren’t afraid to hustle to make it happen for your students and team.

As a Field Experience Counselor, a typical week might include the following:

• Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations.
• Ensures students meet all required deadlines and notifies appropriate parties of non-compliance.
• Communicates to students and faculty before documentation expires or a file becomes out of date.
• Assists with placement of students in practicum, clinical rotations, including monitoring site issues.
• Handles high volume of outbound and inbound student calls while meeting GCU customer service standards.
• Establishes rapport and relationships with students.
• Encourages students to ensure they are on track with meeting clinical and practicum requirements.
• Works as part of a high-performance team and encourages and supports other team members.
• Handles multiple priorities and tasks in an effective and efficient manner.

The role might be right for you if you have:

• Bachelor’s Degree (highly preferred in marketing, education or business administration) OR 2 years’ related experience with a least 60 college credits completed.
• 6 months related professional experience in higher education preferred.
• Experience in healthcare settings preferred.
• A combination of education and relevant work experience may be substituted.
• Ability to effectively present information and respond to questions from managers, healthcare clients, students, and the general public.
• Ability to handle a high-volume of inbound/outbound calls effectively.
• Strong skills in Microsoft Office Suite.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University

What we’ll offer in return:

• A career where your work makes a difference in students’ lives.
• Opportunity to work from home
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.
• Collaborative and supportive work environment…and more!

#INDLOPESUP