Admissions Counselor - Online Division - Doctoral Programs - Grand Canyon University

Grand Canyon University Inc.; Phoenix (AZ); Hybrid; USD 50,000 - 110,000; Full time

Benefits offered by this job

Tuition benefits

PTO 20 days

Holidays

Job summary

Grand Canyon Education is seeking an energetic Admissions Counselor to be the first point of contact for prospective students interested in online degree programs. You will guide applicants through the admissions process, provide counseling, and help secure enrollment from application to class start.

The role offers starting salary of $50,000 with potential to earn six figures after five years. Some remote work opportunities may be available for out-of-state candidates outside Phoenix, AZ.

Qualifications

• Bachelor's degree required.
• Clear communication skills on phone and in writing.
• Strong time management and ability to multitask.
• Self-motivation, empathy and coaching ability.
• Proficiency with Microsoft Office; experience with CRM tools.

Responsibilities

• Be the first contact for prospective online students and guide them through the admissions process.
• Counsel prospective students on program options, transfer credits, and requirements.
• Maintain detailed records of interactions and progress to enrollment.

Skills

Communication skills

Coaching skills

Multitasking

Time management

Empathy

Phone outreach

Education

Bachelor's degree

Tools

Microsoft Office

CRM tools

Job description

About Grand Canyon Education (GCE)

Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Position Overview

We are looking for a motivated Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. Starting salary is $50,000 per year, depending on prior higher education enrollment experience, with an earning potential of up to six figures after 5 years of successful service. This position also offers some remote work opportunities that may be approved for out-of-state candidates residing outside of Phoenix, AZ. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually via Zoom.

Who You Are

You’re an energetic goal-getter with a team spirit, who is passionate about the power of education. You’re driven, self-motivated and empathetic and have demonstrated success in building relationships, meeting expectations/deadlines, providing excellent service, and multitasking. You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help non-traditional Grand Canyon University students’ level up in their lives through a quality education.

Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University online students the roadmap for success from application through completion of their first few classes.

Typical Week

• Strategy and execution. You’ll be reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day. You will also be responsible for introducing new students to the online classroom environment and keeping detailed and accurate records of student information all while maintaining confidentiality.
• Partner and influencer. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone, via email, or text, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Heart and hustle. As a member of a high-performing team, you will meet performance goals and generate referral activities. You will be responsible for guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Requirements

• A Bachelor’s degree required.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you you are current, not delinquent, on your payments.
• Outstanding time management skills. In this role, you’ll be multitasking, so you’ll need to show that not only have you honed your time management skills, you also know how to prioritize competing priorities.
• Clear communication skills. You can explain just about anything to anyone and you’re comfortable communicating on the phone and in writing. You’ll also need to have well developed listening skills, great follow up skills, and be comfortable helping prospective students work through concerns or roadblocks.
• Self-motivation and drive to succeed. You’re going to take ownership of the time you spend with Grand Canyon University students and truly make a difference by guiding students to help them achieve their goals.
• High emotional intelligence. In this role, you’ll be coaching a diverse range of Grand Canyon University students, each with unique circumstances. Ability to demonstrate empathy is key to success in this role.
• Computer literacy. We rely on a number of digital tools to help you execute your work and keep you accountable. Proficiency in Microsoft Office Suite is required.

Bonus Points

• Relevant industry related professional experience.
• Experience working with CRM tools.
• Prior call center experience.

What We’ll Offer in Return

• A career where your work makes a difference in students’ lives.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.
• Collaborative and supportive work environment.
• and more! #INDLOPESUP

Company Mission

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership, and transformative learning experiences both on our growing campus and digitally.