Field Event Sales Coordinator

Lever, Inc.; Northern (KY); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Remote-first culture

Travel for events

Job summary

HighLevel, a remote-first AI-powered business operating system, is seeking an Exhibitor & Sponsor Support specialist to join our events team. You will manage inquiries, coordinate onboarding, and provide on-site and remote support for exhibitors and sponsors at HighLevel events.

Ideal candidates have 1–3 years in sales support or event coordination, strong communication, detail orientation, and the ability to work independently in a fast-paced, fully remote environment.

Qualifications

• 1–3 years in sales support, account coordination, or administrative sales.
• Experience in event coordination, hospitality, or customer-facing environment is a plus.
• High school diploma or equivalent required; BA in related field strongly preferred.
• SaaS or high-growth experience is a plus.
• Some travel required to support internal HighLevel events.

Responsibilities

• Manage exhibitor and sponsor email inbox and respond to inquiries promptly.
• Handle inbound site inquiries and reactive leads; triage and route accordingly.
• Assist onboarding of new exhibitors and sponsors using templates and guidelines.
• Set discovery and follow-up appointments for the Senior Manager, Field Event Sales.
• Provide on-site operational support for exhibitors and sponsors at events.
• Track unsigned contracts and follow up to move deals forward.
• Ensure deposits are collected per agreed timelines.
• Maintain contract status records and payment activity.
• Own deliverable tracking cadence and dashboards for visibility.
• Escalate issues to the Senior Manager when needed.
• Coordinate with Events, Marketing, Billing; attend regular meetings.
• Support vendor and sponsor communication with the Events team.
• Maintain internal docs and CRM records; suggest process improvements.
• Follow compliance guidelines and ensure required approvals.

Skills

Sales support

Event coordination

Attention to detail

Communication

Remote work

Education

High school diploma

Bachelor's degree preferred

Tools

Google Workspace

Zoom

Slack

HighLevel CRM

AI tools (ChatGPT, Claude)

Job description

About us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts.

Who You Are

Highly organized, detail-oriented, and dependable, with a natural ability to thrive in a sales-supported, event-driven environment where relationships and follow-through are everything. Comfortable managing multiple deadlines, owning workflows, and communicating proactively in fast-paced settings. Building genuine relationships with external partners and internal teams comes naturally, with a real commitment to ensuring every exhibitor and sponsor interaction reflects the HighLevel standard. A self-starter who works independently in a remote environment while staying fully accountable to the team, with the people-first mindset and organizational instincts to keep things moving even when priorities shift.

What You'll Be Doing

Exhibitor & Sponsor Support

• Manage the exhibitor and sponsor email inbox, responding to all inbound inquiries in a timely manner
• Handle inbound site inquiries and reactive leads, triaging and routing them appropriately
• Support the onboarding of new exhibitors and sponsors using standard templates and guidelines
• Set discovery and follow-up appointments on behalf of the Senior Manager, Field Event Sales
• Provide on-site operational support for exhibitors and sponsors at internal HighLevel events

Contract & Invoice Management

• Track and follow up on unsigned contracts promptly to keep deals moving forward
• Ensure deposits are collected in accordance with agreed upon payment timelines
• Maintain accurate records of contract status and payment activity across all accounts

Deliverable Tracking & Coordination

• Own the deliverable tracking cadence to ensure all exhibitor and sponsor assets are collected well in advance of each event
• Maintain dashboards and trackers to provide visibility into outstanding items
• Escalate issues and risks to the Senior Manager when needed

Cross-Functional Collaboration

• Attend regular one-on-ones with the Senior Manager and recurring meetings with the Events team
• Coordinate with internal stakeholders including Events, Marketing, and Billing teams as needed
• Support vendor and sponsor communication and documentation in partnership with the Senior Manager

Operations & Process Support

• Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM
• Document recurring challenges and share observations to support process improvements
• Follow established compliance guidelines and ensure required approvals are completed

What You’ll Bring

• Experience supporting sales, events, or operational activities in a fast-paced environment
• Strong attention to detail in managing timelines, deliverables, and follow-up cadences
• Excellent written and verbal communication with a warm, professional tone
• Comfort working independently in a fully remote setting while staying proactive and accountable
• Strong interpersonal skills when working with external partners and internal teams
• Organized and reliable approach to managing multiple priorities without things falling through the cracks
• Familiarity with Google Workspace, Zoom, Slack, HighLevel CRM, and AI tools such as ChatGPT and Claude

Experience/Education/Certifications Required

• 1 to 3 years of experience in a sales support, account coordination, or administrative sales role
• Experience in event coordination, hospitality, or a customer-facing environment is a plus
• High school diploma or equivalent required; Bachelor's degree in Event Management, Communications, Marketing, or Hospitality Management strongly preferred
• Experience in SaaS or high-growth environments is a plus
• Some travel required to support internal HighLevel events throughout the year

The salary range for this position is $44000 - $50000 annually

Equal Employment Opportunity Information

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