Field Equipment Technician — Gaming & ATM Installations

accelentertainment; Peoria (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Accel Entertainment, Inc. is seeking a Warehouse Technician I–III to perform inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming and amusement assets at customer sites in Illinois.

This three-level progression recognizes increasing independence and technical proficiency and includes field installations, readiness checks, and safe operation of forklifts and tools.

Responsibilities

• Performs a broad range of warehouse and equipment-support functions based on operational needs, including receiving, cleaning, staging, moving, loading, unloading, installing, and preparing video gaming terminals, ticket redemption machines, ATMs, amusement equipment, parts, and other company assets
• Performs basic equipment inspections, cleaning, parts removal, installation, and equipment disassembly/reassembly using established procedures and work instructions
• Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures
• Safely operates and uses material-handling and labor-saving equipment, including forklifts, pallet jacks, dollies, hand trucks, and similar equipment
• Use hand tools, power tools, and other equipment necessary to perform assigned warehouse and equipment-related duties
• Be cross-trained and assigned to different warehouse and equipment-support functions based on operational needs
• Assist with equipment installations, removals, exchanges, and other field-related activities as needed
• Completes assigned work accurately, maintains warehouse and work-area organization, and reports damaged equipment, safety concerns, inventory needs, and other identified issues
• Follows all department, company, safety, and gaming-regulatory procedures and provides professional internal and external customer service
• Performs all Warehouse Technician I duties with greater independence and demonstrates increased technical proficiency with gaming, amusement, ATM, and associated equipment
• Inspects, tests, cleans, diagnoses, repairs, prepares, and decommissions equipment using established procedures and appropriate diagnostic tools
• Identifies and resolves common electronic, mechanical, peripheral, and configuration issues; completes routine repairs and appropriately escalates problems requiring advanced technical support
• Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures
• Has working knowledge of VGT and amusement equipment and performs troubleshooting to determine appropriate repair, component replacement, or escalation
• Assists with equipment readiness and quality checks prior to deployment
• Safely operates and uses appropriate material-handling and labor-saving equipment when moving, preparing, repairing, or staging equipment
• Lead field installations, removals, and exchanges, including equipment movement, setup, component installation, and technical support
• Coordinates parts and inventory needs and assists with maintaining efficient equipment flow through the warehouse
• Troubleshoots and resolves routine equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support
• Documents completed work and identified equipment issues accurately and communicates technical information clearly
• Assists with training and development of Warehouse Technician I employees and models safe work practices and procedural compliance
• Performs all Warehouse Technician I and II duties with a high degree of independence and demonstrates the technical and operational proficiency necessary to support both warehouse and field activities
• Safely operates assigned company vehicles and maintains all driver's license, DOT, medical, or

Job description

Accel Entertainment, Inc. is seeking a Warehouse Technician I–III to perform inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming and amusement assets at customer sites in Illinois.

This three-level progression recognizes increasing independence and technical proficiency and includes field installations, readiness checks, and safe operation of forklifts and tools.