Field Equipment Setup & Delivery Technician

DEX Imaging; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

DEX Imaging is seeking a Driver / Setup Associate to support customer deliveries, equipment setup, and basic connectivity needs in the field. This role is ideal for someone who enjoys hands‑on work, solving problems, learning new technology, and helping customers get their equipment up and running.

This is not a behind‑the‑desk IT role. The Driver / Setup Associate will spend time on the road delivering and assisting with the setup of printers, copiers, and related document imaging equipment.

Qualifications

• 0–3 years of delivery, warehouse, field support, technical support, equipment setup, or related experience preferred.
• No formal IT certifications required; willingness to learn is most important.
• Basic understanding of networking concepts such as Wi‑Fi, Ethernet, IP addresses, routers, network cables, or connecting devices to a network preferred.

Responsibilities

• Safely drive to customer locations to deliver equipment, supplies, and related products.
• Assist with loading, unloading, moving, and staging printers, copiers, and office technology equipment.
• Support basic setup of document imaging equipment at customer sites.
• Assist with connecting printers, copiers, and related devices to customer networks.
• Help with basic print driver installation, device configuration, and connectivity checks.
• Assist with basic scan-to-folder, scan-to-email, and network communication setup when needed.
• Troubleshoot basic connectivity issues and elevate advanced technical issues to the appropriate team.
• Communicate professionally with customers, service teams, and internal stakeholders.
• Complete required delivery documentation, service notes, data entry, and work records.
• Maintain company vehicle, equipment, and inventory in a clean and organized manner.
• Follow all company safety procedures when lifting, pushing, pulling, or moving equipment.

Skills

Basic networking knowledge

Customer service

Problem solving

Communication skills

Willingness to learn

Tools

Printer setup

Networking devices

Job description

DEX Imaging is seeking a Driver / Setup Associate to support customer deliveries, equipment setup, and basic connectivity needs in the field. This role is ideal for someone who enjoys hands‑on work, solving problems, learning new technology, and helping customers get their equipment up and running.

This is not a behind‑the‑desk IT role. The Driver / Setup Associate will spend time on the road delivering and assisting with the setup of printers, copiers, and related document imaging equipment.