Field Equipment Service Tech – Repairs & Installations

Aramark; Bentonville (AR); On-site; USD 21,000 - 34,000; Full time

Job summary

Aramark is seeking a Service Technician to repair and recondition equipment at customer locations and profit centers. You will diagnose mechanical, electrical, and plumbing issues, install equipment for customer accounts, and resolve customer questions or complaints about equipment.

Responsibilities include visiting assigned customers, performing repairs, maintaining equipment and documentation, managing spare parts, and upholding safety and vehicle cleanliness while delivering excellent service.

Qualifications

• High School Diploma or GED required.
• Solid understanding in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add lines and drainage when vital.
• Must be willing to learn how to work with copper, braided and pex lines; typically developed through 6 months to 1 year in equipment service operations or vocational training.
• The ability to read and write in English is required.
• Must possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a valid driver's license.
• Physical demands may include lifting, bending, pushing, pulling and extended walking/standing; PPE usage may be required.

Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment.
• Diagnoses problems and figures out reasons and nature of correction.
• Makes repairs or adjustments to equipment to return it to working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of closing calls, invoice completion, asset verification and any required customer documentation.
• Repairs and refurbishes equipment; maintain spare parts levels.
• Accurately collect work completed in company mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition; follows safety guidelines and operates vehicle safely.
• Completes weekly Driver Report and follows Fleet Manual guidelines.
• Follows all safety standards and policies set by manufacturers and company.

Skills

Electrical repair

Customer service

English communication

Valid driver’s license

Education

High School Diploma or GED

Job description

Aramark is seeking a Service Technician to repair and recondition equipment at customer locations and profit centers. You will diagnose mechanical, electrical, and plumbing issues, install equipment for customer accounts, and resolve customer questions or complaints about equipment.

Responsibilities include visiting assigned customers, performing repairs, maintaining equipment and documentation, managing spare parts, and upholding safety and vehicle cleanliness while delivering excellent service.