Field Engineering Supervisor

Avidex; Fremont (CA); On-site; USD 99,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with match

PTO 120 hours

Paid holidays

Volunteer time

Career development

Collaborative environment

Job summary

Avidex in Fremont, CA is seeking a Field Engineering Supervisor to lead and develop the Field Engineering staff while delivering hands-on AV/IT solutions. You will oversee system commissioning, troubleshooting, and project delivery from a hands-on role to a leadership position.

You will mentor technicians, manage schedules, and ensure quality while advancing technical standards and process improvements across projects. Travel and occasional extended hours may be required.

Qualifications

• Associate degree or equivalent professional experience.
• 4+ years AV/IT industry experience providing technical or engineering support.
• Strong leadership, coaching, organizational, and communication skills.
• Advanced proficiency with AV/IT software, tools, and test equipment.
• Advanced experience setting up and adjusting audio, video, and conferencing systems.
• Advanced experience with digital signal processors (Biamp, BSS, Crestron, Extron, QSC).
• Advanced proficiency configuring wired and wireless TCP/IP networks.
• Loading, testing, and editing AV control code and GUI files.
• Proficiency with Crestron, Extron, AMX programming languages.
• Working knowledge of Python, HTML, C#-Pro, or similar languages.
• Working knowledge of IP/RS232/RS485/USB protocols.
• Ability to color balance video displays.
• Strong computer skills and multi-OS proficiency.
• Ability to manage multiple projects and priorities.
• Willingness to travel and work evenings/weekends when needed.

Responsibilities

• Lead day-to-day activities, performance, and development of field engineering staff.
• Provide coaching, mentorship, performance feedback, and technical training.
• Establish individual responsibilities and maintain accountability for team performance.
• Provide hands-on field engineering support: configuration, programming, troubleshooting, commissioning, documentation.
• Partner with project teams to support installation, testing, commissioning, and completion.
• Improve Field Engineering procedures, practices, and technical standards.
• Assist recruiting, interviewing, hiring, and onboarding of team members.
• Ensure subcontractor work meets quality standards and requirements.
• Provide overflow and backups to Field Engineering and Managed Services teams.
• Maintain licenses and OSHA compliance, and adhere to company policies.
• Oversee tools and test equipment for Field Engineering.
• Monitor utilization and support 80% monthly billable target.

Skills

Field leadership

AV/IT troubleshooting

Control systems

Video/Audio systems

DSP configuration

TCP/IP networking

Project coordination

Technical training

Performance management

OS & software

Education

Associate degree or equivalent

Tools

Crestron

Extron

AMX

Biamp

QSC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Engineering Supervisor

Fremont, CA, US

2 days ago Requisition ID: 1390

Salary Range: $99,000.00 To $148,000.00 Annually

Position Overview

TheField Engineering Supervisor is responsible for leading Field Engineering staff while providing hands-on technical and project support for the Systems Integration business. This working supervisor role combines people leadership with advanced AV/IT technical expertise to support successful system commissioning, troubleshooting, and project delivery.

As a key member of the project and technical team, theField Engineering Supervisor provides day-to-day direction, coaching, mentorship, and development to Field Engineering staff while partnering with management to improve processes, maintain technical standards, and support operational performance.

This is an opportunity for an experienced AV/IT professional to lead and develop technical talent while remaining actively involved in field engineering, system commissioning, programming, and troubleshooting.

Skills & Core Strengths

• Field engineering leadership and team development
• AV/IT system commissioning and troubleshooting
• Control system configuration and programming
• Audio, video, and conferencing system
• DSP configuration and troubleshooting
• TCP/IP networking and digital communication protocols
• Performance management and employee development
• Technical training and mentorship
• Project and resource coordination
• Process improvement and technical standards
• Safety, compliance, and quality management

What You’ll Do

• Lead the day-to-day activities, performance, and development of assigned Field Engineering staff
• Provide coaching, mentorship, performance feedback, and technical training to support continued employee development
• Establish individual responsibilities and maintain accountability for team performance
• Provide hands‑on field engineering support, including equipment configuration, programming, troubleshooting, commissioning, and documentation
• Partner with project teams to support successful system installation, testing, commissioning, and project completion
• Work with management to improve Field Engineering procedures, practices, and technical standards
• Support recruiting, interviewing, hiring, and onboarding of Field Engineering team members
• Ensure subcontractor work meets company quality standards and applicable requirements
• Provide overflow and backup support to Field Engineering and Managed Services teams as needed
• Ensure staff maintain required licenses and certifications and follow OSHA requirements, industry best practices, and company policies
• Oversee Field Engineering tools and test equipment
• Monitor team utilization and support achievement of the established 80% monthly average billable target
• Attend required training and maintain certifications as required

What We’re Looking For

Required Qualifications

• Associate degree or equivalent professional experience
• 4+ years of AV/IT industry experience providing technical or engineering support
• Strong leadership, coaching, organizational, and communication skills
• Advanced proficiency with AV/IT software, tools, and test equipment
• Advanced experience setting up and adjusting audio, video, and conferencing systems
• Advanced experience with digital signal processors such as Biamp, BSS, Crestron, Extron, and QSC
• Advanced proficiency configuring wired and wireless TCP/IP networks
• Advanced proficiency loading, testing, and editing AV control code and graphical user interface files
• Proficiency with Crestron, Extron, and AMX programming languages
• Working knowledge of Python, HTML, C#Pro, or similar programming languages
• Working knowledge of digital communication protocols including IP, RS232, RS485, and USB
• Ability to set up and color balance video displays
• Strong computer skills, including business applications and multiple operating systems
• Ability to manage multiple projects and priorities simultaneously
• Ability to travel and work occasional evenings or weekends based on project needs

Preferred Qualifications

• 2+ years of supervisory or management experience
• AVIXA CTS-I or CTS-D certification
• CompTIA A+ certification or equivalent

Required Certifications

• AVIXA CTS certification, or ability to obtain within one year of accepting the position
• CompTIA Network+ certification or greater, or ability to obtain within two years of accepting the position

About Us

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting‑edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Field Engineering Supervisorto join our team.

What we offer:

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer match
• Up to 120 hours of PTO (accrued)
• 10 Paid Holidays
• 8 hours to volunteer on your favorite cause
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.