Field Engineer, Senior Associate

Kroll; Secaucus, Northern (NJ, KY); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Generous PTO and holidays

Life and disability Insurance

Job summary

Kroll is seeking a Field Engineer to deploy, install, and maintain servers, routers, edge switches, UPS systems, and desktop hardware in client environments. The role requires hands-on implementation, testing, and on-site problem solving in a fast-paced setting.

You will lead technical direction, mentor junior engineers, and coordinate with other teams to ensure seamless project execution, equipment delivery, and reliable IT operations for our customers.

Qualifications

• Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or related field; or 8–10 years of related experience.
• 8+ years as an engineer supporting technical programs.
• Experience in IP Related Services: TCP/IP.
• Experience installing and maintaining Cisco routers and switches.
• Experience with UPS systems and AC/DC power systems.
• Working knowledge of CAT5/CAT6 cables and connectors.
• Knowledge of servers, routers, edge switches, and desktop hardware.
• Experience using Remedy, Visio, and MS Office.

Responsibilities

• Perform the physical setup and configuration of desktop hardware and software.
• Troubleshoot network connectivity issues.
• Install equipment (with racks if needed).
• Perform onsite testing of equipment and coordinate with other engineers.
• Install and connect cables.
• Coordinate pick-up and delivery of equipment.
• Troubleshoot desktop and network issues with appropriate groups.
• Serve as liaison between site and technical business area for IT issues and upgrades.
• Build workstations per established procedures.
• Manage software and hardware support as needed.
• Maintain access control and user accounts.
• Monitor server activities and provide advanced technical support.
• Maintain operational status of phone systems.
• After hours response/resolution for technical issues.

Skills

TCP/IP

Cisco routers & switches

Networking troubleshooting

Education

Engineering/CS degree or 8–10 years related experience

Tools

Remedy

Visio

MS Office

Job description

The Field Engineer will deploy, install and maintain servers, routers, edge switches, telecommunication systems, UPS systems, and desktop PC hardware in support of customer operations. This is a fast-paced program that requires someone who works well in a dynamic environment.

The Field Engineer is responsible for procedural input to the planning, preparation, and execution of all projects. Responsible for the technical direction, leadership and training of less experienced staff. Must have the ability to complete complex assignments without direction and direct those engineers that are more junior.

Key Responsibilities:

• Perform the physical setup and configuration of desktop hardware and software to include external peripherals that may be required.
• Troubleshoot network connectivity issues
• Install applicable equipment (with racks if needed)
• Perform onsite testing of equipment and coordinate with other engineers
• Install and connect applicable cables
• Coordinate pick-up and delivery of equipment
• Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support
• Serve as technical liaison between the site and the appropriate technical business area for resolution of IT issues and system upgrades
• Build workstations per established procedures
• Manage software and hardware support as needed
• Maintain access control by creating new user accounts, maintain existing accounts and troubleshoot user login or access issues
• Monitor server activities and provide technical support that requires expert knowledge using advanced technical principles
• Maintain operational status of all phone systems
• After hours response/resolution for technical issues

Required Qualifications:

• Education: Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or related field; or if no degree, 8-10 years of related experience performing engineering functions on programs of similar size, scope and complexity
• 8+ years as an engineer supporting technical programs
• Experience in IP Related Services: TCP/IP
• Experience installing and maintaining Cisco routers and switches
• Experience with UPS systems and AC/DC power systems, including installation/connection
• Working knowledge of CAT 5 and CAT 6 cable, connectors and demonstrated capability of fabricating required equipment
• Knowledge of fiber, servers, routers, edge switches and desktop hardware
• Experience using Remedy, Visio, and MS Office

Healthcare Coverage: Comprehensive medical, dental, and vision plans.

Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.