Field Engineer: Onsite Installations & Training Expert

Gomotive; Buffalo (NY); On-site; USD 73,000 - 87,000; Full time

Job summary

Motive is seeking a Field Engineer to be the hands‑on expert for Motive hardware and software deployments in customer sites. You will train partners, troubleshoot complex issues, and provide critical feedback to product teams to improve supportability.

You will lead installation events, ensure safety and efficiency onsite, and participate in alpha/beta programs while building useful installation resources and a Hardware Lab for testing.

Qualifications

• 5+ years relevant experience.
• Bachelor's Degree or 2+ years relevant experience/certification.
• Demonstrated proficiency in computer electronics and hardware.
• Strong problem‑solving and critical thinking skills for high‑priority technical scenarios.
• Confident in customer‑facing roles, capable of training and supporting.
• Knowledge of Automotive & Logistics industry is required; prior experience is a plus.
• Expertise in Motive product use (in lab).
• Strong work ethic and commitment to excellence.
• Ability to travel up to 35%.
• Valid driver’s license required.

Responsibilities

• Become the Subject Matter Expert on Motive Hardware & Software Product Suite and deployment practices.
• Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
• Build and deliver installation partner training content and certification programs.
• Train and certify third parties on Motive Installation Standards.
• Participate in New Product development by performing installation and testing to provide feedback.
• Contribute to online installation help center by building and maintaining articles and guides.
• Build and maintain a Hardware Lab for testing Motive products.
• Ensure onsite efficiency and safety at all times.

Skills

5+ years experience

Bachelor's degree

Computer electronics

Hardware

Travel 35%

Driver's license

Customer-facing

Education

Bachelor's Degree or 2+ years relevant experience/certification

Job description

Motive is seeking a Field Engineer to be the hands‑on expert for Motive hardware and software deployments in customer sites. You will train partners, troubleshoot complex issues, and provide critical feedback to product teams to improve supportability.

You will lead installation events, ensure safety and efficiency onsite, and participate in alpha/beta programs while building useful installation resources and a Hardware Lab for testing.