Field Engineer II: Enterprise IT & Deployment Lead

Ampcus Inc; Costa Mesa (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

Ampcus Inc in Costa Mesa, CA is seeking a Field Engineer 2 to provide enterprise-level hardware, software, server, desktop, laptop, networking, and deployment support. The role will function as a team/site lead when required and will handle complex technical issues, installations, break/fix activities, and infrastructure rollouts.

Minimum 4 years of experience is required and must be clearly reflected on the resume.

Qualifications

• Minimum 4 years of relevant technical experience.
• Strong experience with enterprise hardware break/fix.
• Strong desk-side/field support experience.
• Experience repairing and troubleshooting desktops and laptops.
• Experience installing desktops, laptops, printers, software, servers, and peripherals.
• Experience supporting enterprise servers and storage.
• Experience with deployment, staging, configuration, and infrastructure/application rollouts.
• Strong troubleshooting and customer-service skills.

Responsibilities

• Serve as a Field Engineer 2 and, when required, function as a team or site lead.
• Install, diagnose, service, and maintain enterprise computer products and infrastructure.
• Provide desk-side support for desktops, laptops, printers, servers, networking equipment, and related technology.
• Perform break/fix support for enterprise servers and storage systems.
• Support enterprise products, including Dell enterprise solutions.
• Provide support for enterprise storage products.
• Support networking products, including Cisco-based environments.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Perform installs, moves, adds, and changes (IMAC).
• Troubleshoot hardware, software, networking, desktop, laptop, and server issues.
• Provide maintenance and support for legacy products.
• Test and certify PCs, networks, servers, and approved client applications.
• Perform hardware and software configuration, tuning, staging, installation, and interoperability testing.
• Support deployment services and the implementation and rollout of new infrastructure and applications.
• Assist with hardware and software procurement activities.
• Follow standard procedures, methods, scripts, and tools when supporting ITO engagements.
• Receive direction from Help Desk or Service Desk teams as required.
• Handle complex products, problems, and projects.
• Provide technical guidance and direction to lower-level engineers and technicians.
• Escalate issues appropriately and provide follow-up until resolution.
• Ensure incident and service-request tickets are accurately updated within the ticketing system.
• Maintain client-specific SLA requirements.
• Ensure a high level of professionalism and customer satisfaction throughout service delivery.
• May assume project-management responsibilities for smaller technical projects.

Skills

Break/fix

Desk-side support

Desktop repair

Server/storage

Networking

Deployment

Team lead

Job description

Ampcus Inc in Costa Mesa, CA is seeking a Field Engineer 2 to provide enterprise-level hardware, software, server, desktop, laptop, networking, and deployment support. The role will function as a team/site lead when required and will handle complex technical issues, installations, break/fix activities, and infrastructure rollouts.

Minimum 4 years of experience is required and must be clearly reflected on the resume.