Field Engineer I

Aristocrat Gaming; Lawton (OK); On-site; USD 45,500 - 84,500; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Paid time off

Job summary

Aristocrat Gaming in Lawton, Oklahoma is seeking a Field Engineer I to support technical needs and deliver outstanding gaming systems. You will be the primary contact for clients, engaging in implementation and post-sales support to ensure customer satisfaction.

The ideal candidate will have an associate degree in IT, 2+ years of experience, and strong troubleshooting skills. The position includes travel up to 75% and offers a comprehensive benefits package including health and 401(k).

Qualifications

• 2+ years of relevant technical experience.
• Strong knowledge of server environments and networking concepts.
• Technical certifications such as A+, Network+, Microsoft or Cisco are a plus.

Responsibilities

• Serve as the primary technical contact for assigned customer sites.
• Plan and coordinate software installations and hardware configurations.
• Troubleshoot technical issues related to software and hardware.

Skills

Technical troubleshooting

Communication skills

Project management

Server environment knowledge

Database administration

Education

Associate’s degree in IT or related field

Tools

Microsoft Office Suite

Windows server

Linux server

Kubernetes

Job description

At Aristocrat, we compose world‑class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem‑solving and enjoys collaboration. You'll engage in pre‑sales consultation, implementation, and provide outstanding post‑sales technical support. Join us and be a part of an ambitious team that values innovation and happiness!

What You’ll Do

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post‑installation aid to preserve system stability and customer happiness.
• Collaborate with partners to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast‑paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

What We’re Looking For

• Associate’s degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.

Travel Expectations

Up to 75%.

Pay Range

$45,500 – $84,500 per year. Our goal is to pay a market competitive salary focusing near the median of our pay ranges. Final offers are based on experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. For more details see https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations you will need to provide disclosure of personal and background information to government agencies and gaming regulatory bodies. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full‑time basis without the need for current or future visa sponsorship.

EEO Statement

• EEO M/F/D/V