Field Engineer F/H

Broadpeak; Denver (CO); Hybride; USD 70 000 - 110 000; Plein temps

Résumé du poste

Broadpeak in Denver, CO seeks a Field Engineer to support customer deployments, integrations, troubleshooting and operational excellence. You will work with customers, partners, Sales, Product Management, R&D and Technical Support to ensure successful outcomes.

Responsibilities include driving PoCs to production, coordinating with customer engineering teams, performing on-site and remote support, analyzing logs and performance metrics, and contributing to continuous improvement through field

Description du poste

The Field Engineer serves as a technical expert supporting customer deployments, integrations, troubleshooting, and operational excellence. Working closely with customers, partners, Sales, Product Management, R&D, and Technical Support teams.

This role combines strong technical expertise, customer engagement, and project execution capabilities.

Main missions:

Customer Relationship Management

• Maintain the trusted relationships with our customer technical teams and stakeholders in the Denver, CO area.
• Act as a technical advisor and advocate for customer success.
• Facilitate technical workshops, training sessions, demos and knowledge transfer activities.
• Support customer satisfaction and long-term adoption of Broadpeak solutions.

Customer Deployment & Integration

• Transfer successful PoCs projects to the Broadpeak operations team for installation, configuration, and integration within customer production environments.
• Facilitate communication between Broadpeak and the customers’ engineering and operations teams to ensure successful implementation.
• Support end-to-end deployment activities, including architecture reviews, system validation, and acceptance testing.

Technical Support & Troubleshooting

• Escalate and coordinate issue resolution with Broadpeak R&D and Product teams when required.
• Diagnose and resolve complex technical issues related to video delivery, CDN, OTT, and streaming ecosystems.
• Provide on-site and remote troubleshooting support during critical deployment and operational phases.
• Analyze logs, performance metrics, network traces, and system configurations to identify root causes.

Continuous Improvement

• Implement Proof of Concepts (PoCs), trials, and new products introduction projects with the support of the Broadpeak R&D teams.
• Assess customer environments and recommend best practices for performance, scalability, reliability, and security.
• Produce technical reports, and post-project reviews.
• Maintain accurate project records and support documentation.
• Share field feedback with Product Management and Engineering teams.