Field Engineer (Audio/Visual)

Uniting Holding; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Uniting Holding is seeking a Field Engineer to commission AV systems in coordination with project managers and programmers. The role includes shop and field commissioning, customer training, and CAD documentation for as-built records.

The candidate should have a background in electrical/electronic engineering, strong systems integration skills, DSP programming, IP networking, and excellent customer-facing abilities. Travel will be required.

Qualifications

• Engineering degree preferred (electrical or electronics).
• Strong understanding of systems integration techniques.
• Experience programming audio DSP units from multiple vendors.
• Experience loading Crestron and AMX code and user interfaces.
• Basic IP networking knowledge.
• Ability to create PowerPoint training presentations.
• CTS certification preferred; aim for CTS-I within 3 years.
• Willingness to travel; strong troubleshooting skills.
• Able to multi-task and excel in customer-facing roles.

Responsibilities

• Commission racks in the shop and field systems to be client-ready.
• Interface with project manager and client contacts.
• Redline CAD documentation for as-built purposes.
• Manage IP configurations and IP tables for AV devices.
• Provide client training on AV systems.
• Perform commissioning QC checks and rack testing.
• Assist service technicians and address field questions.
• Coordinate scope changes with project manager.
• Work with programmers to ensure latest code on project server.
• Travel as required.

Skills

Systems integration

DSP programming (audio)

IP networking basics

Customer facing skills

Troubleshooting

PowerPoint presentations

Multi-tasking

Willing to travel

Education

Electrical/Electronic engineering degree

Tools

Crestron

AMX

Job description

The Field Engineer is the single point of responsibility for commissioning of assigned projects. He/she is charged with the responsibility of working with assigned project managers and programmers in providing complete, full functional integrated audio visual systems. The Field Engineer position has two main focal points: (a) commissioning racks in the shop, and (b) commissioning systems in the field to the point that these systems are ready for client training. A Field Engineer also may provide customer training.

Reporting Relationships

• Director of Technical Operations
• Project Manager (day-to-day scheduling)

Responsibilities

• Manages own time to perform within defined schedule.
• Interfaces with assigned project manager and client contacts.
• Interfaces with all Tech-Ops and Engineering staff in the commissioning process.
• Responsible for redlining CAD documentation for as-built purposes.
• Responsible for communicating punch items to project manager.
• Responsible for IP configuration of all AV devices residing on a network.
• Responsible for filling out IP tables and storing these on the project server.
• Advanced capabilities for audio system setup and gain structure.
• Advanced capabilities for video system setup.
• Advanced capabilities for troubleshooting.
• Responsible for managing versions and storing final DSP code on the project server.
• Works with the programmer to ensure that latest code version is stored on the project server.
• Assists the project manager with handling client requested changes to scope (change orders).
• Works with programmer to define audio system controls.
• Assists technicians with field questions and clarifications.
• Responsible for completing commissioning QC checklists.
• Responsible for rack testing and escalating and resolving issues with equipment.
• Responsible for field testing and escalating and resolving issues with equipment and programs.
• Provide assistance to service technicians.
• Provide training on AV systems to clients.
• Perform other tasks as requested by Director of Technical Operations

Qualifications

• A degree in electrical or electronic engineering is preferable.
• A thorough, demonstrable understanding of systems integration techniques.
• Skilled in the programming of audio DSP units from multiple vendors.
• Skilled in the loading of Crestron and AMX code and user interfaces.
• Understands basic IP networking.
• Can create customer training presentations in PowerPoint if required.
• General CTS preferred.
• Able to study towards and obtain CTS-I within 3 years of taking position.
• Troubleshooting ace.
• Likes to travel.
• Able to multi-task.
• Excellent customer facing skills.