Field Engineer 2 - Orange County, CA

GE HealthCare; California (MO); On-site; USD 85,000 - 128,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k) plan

Life insurance

Disability insurance

Accident insurance

Tuition reimbursement

Job summary

GE HealthCare seeks a Senior Field Service Engineer to perform preventive maintenance and lead installation/repair of Nuclear Medicine equipment. You will troubleshoot, install, and service complex systems while driving customer satisfaction.

Strong communication with customers and on-call availability are required. Eligibility includes an Associate degree or equivalent military education with electronic equipment experience, or a high school diploma with five years in the field.

Qualifications

• Associate degree or equivalent military education with 3 years servicing electronic equipment.
• Or a high school diploma/GED with 5 years relevant experience.
• Technical capability in Nuclear Medicine including troubleshooting, repair and installation.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications and Microsoft Office.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment to ensure optimal patient care.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and act as escalation point for issues, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; document all work performed with daily debriefing and parts ordering.
• Partner with the customer and/or sales to recommend value-added services for business efficiency.
• Utilize the GEHC escalation process and collaborate with regional/national support to implement corrective actions.

Skills

Nuclear Medicine troubleshooting

Equipment installation

Customer communication

On-call availability

Problem solving

Education

Associate degree or military education (related field)

High school diploma/GED + 5 years relevant experience

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications

• Educational and Technical Requirements
  • Associate degree in related field or equivalent military education and 3 years of experience servicing electronic equipment
  • Or high school diploma/GED and 5 years of relevant experience
• Technical capabilities in (Nuclear Medicine) including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Special Physical Requirements

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Benefits

• medical
• dental
• vision
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life
• disability
• accident insurance
• tuition reimbursement

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $85,280.00-$127,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

Yes