Field Service Engineer 2

GE HealthCare; South Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in the United States is seeking a Field Service Engineer 2 to perform on-time preventative maintenance and moderate repairs across medical equipment modalities. The role requires independent troubleshooting, installations, and strong customer communication to drive service excellence.

The position is onsite at customer locations in Columbia, SC and surrounding areas, with a company car provided and some overnight travel as needed.

Qualifications

• 3+ years of experience servicing medical equipment or equivalent military education
• Proven ability to interface with internal and external customers as part of a service process
• Willingness to work after hours, rotating on-call, and some overnight travel
• Legal authorization to work in the U.S., as sponsorship is not provided

Responsibilities

• Perform preventative maintenance and moderate repairs on medical equipment at hospital sites
• Lead installations, validations, maintenance, and service repairs for designated equipment
• Communicate with customers and act as escalation point for customer concerns
• Own customer issues from dispatch to resolution and coordinate with team for preventive solutions
• Adhere to hospital protocols and document all work performed and parts ordered
• Collaborate with sales to identify value-added services that improve customer operations

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Associates/Bachelors degree

Military education equivalent

High School Diploma/GED

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

In this role, the Field Service Engineer 2 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE 2 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

Job Description Summary

In this role, the Field Service Engineer 2 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE 2 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, a company car will be provided, and the candidate needs to be willing to work in the Columbia and surrounding SC area.

Responsibilities

Job Description

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Required Qualifications

• Associates degree or Bachelor’s degree and a minimum of 3 years of experience servicing medical equipment; OR an equivalent military education and a minimum 3 years of experience medical equipment; OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment.
• Valid Driver’s License and ability to maintain license.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Willing to be available after hours and/or work a rotating on-call schedule, including weekends for critical issues and coverage as necessary.
• Some overnight travel could be required. Dependent on geographical location or the need of the business.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch and squat, kneel and crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex and extend neck and have good hand and finger dexterity.
• This role may require specific vision abilities that may include color, close vision, distance vision, peripheral vision, and depth perception.

Desired Qualifications

• Experience in servicing Xray, CT and Nuclear Medicine equipment would be a plus.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes