Field Engineer

TekWissen ®; Indianapolis (IN); On-site; USD 30,000 - 39,000; Full time

Job summary

TekWissen is hiring IT field technicians to install and commission Ecolab KitchenIQ REM devices at Circle K / GetGo locations. You will follow installation guides, validate sensor connectivity, and document the work with photographs for store leaders.

Work is independent and customer-facing in busy convenience-store environments. Travel to multiple geographically grouped sites is expected, with an emphasis on safety and accurate data capture using mobile apps.

Qualifications

• Previous experience as field service or deployment technician.
• Comfort with Android or iOS mobile apps and QR scanning.
• Understanding of cellular or wireless signal strength.
• Ability to follow detailed installation guides and checklists.
• Willingness to travel between sites.

Responsibilities

• Arrive at location within service window and check in with store leader.
• Inventory installation kit and verify quantities.
• Survey refrigeration/food-storage equipment for monitoring.
• Commission cloud connector and 5–19 sensors per store.
• Use KitchenIQ app to register equipment and read temps.
• Place and test cloud connector, verify signal strength.
• Mount sensors securely according to guide.
• Complete installation checklist and document times.
• Demonstrate installed sensors to store leader.
• Document unused equipment and follow return process.
• Use Teams chat for questions or issues.

Skills

Field service

Mobile apps

Connectivity troubleshooting

Installation guides

Attention to detail

Independent worker

Customer service

Travel readiness

Photo documentation

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

Position Summary

• Seeking dependable contingent IT field technicians to install and commission Ecolab KitchenIQ Remote Equipment Monitoring equipment at Circle K / GetGo store locations.
• Technicians will work independently from standardized installation instructions to deploy temperature sensors and a cellular cloud connector, validate device connectivity through a mobile application, document the completed work, and obtain store-leader acknowledgment.
• The work is limited to installation and commissioning of REM devices.
• It does not include electrical work, construction, equipment repair, structured cabling, or ongoing break/fix support.

Primary Responsibilities

• Arrive at the assigned location within the scheduled service window and check in with the store leader using the provided authorization information.
• Locate and inventory the Ecolab installation kit and confirm sensor, cloud connector, thermometer, and consumable quantities.
• Survey the designated refrigeration and food-storage equipment and confirm which units require monitoring.
• Commission one cellular cloud connector and approximately 5 to 19 wireless temperature sensors, depending on the store configuration.
• Use the Ecolab KitchenIQ mobile application to select the correct store, register equipment, scan device QR codes, apply the required naming convention, and verify temperature readings.
• Temporarily position the cloud connector, validate connectivity for every sensor, relocate the connector when needed, and permanently mount it only after all devices meet the approved signal-strength requirement.
• Clean and dry mounting surfaces, apply sensors in accordance with the placement guide, and verify that sensors are securely attached.
• Complete the installation checklist, record arrival and departure times, document equipment quantities and exceptions, capture required photographs, and obtain store-leader acknowledgment.
• Walk the store leader through the completed installation and confirm that installed sensors are visible and functioning in KitchenIQ.
• Document unused equipment and follow the established FedEx return process rather than leaving surplus sensors at the store.
• Use the designated Microsoft Teams installation-support chat for technical questions, access issues, missing materials, or installation exceptions.

Required Skills and Experience

• Previous experience as a field service technician, desktop support technician, deployment technician, smart-hands technician, or low-voltage device installer.
• Comfortable using Android or Apple mobile applications, scanning QR codes, entering device information, and navigating location-based equipment records.
• Basic understanding of cellular or wireless signal strength, device commissioning, connectivity validation, and troubleshooting.
• Ability to follow detailed installation guides, equipment-placement photographs, checklists, and naming standards.
• Strong attention to detail when matching store numbers, device quantities, equipment names, and installation records.
• Ability to work independently in an active convenience-store and food-service environment without disrupting store operations.
• Professional customer-service skills and the ability to communicate clearly with store leaders and remote support personnel.
• Reliable transportation and willingness to travel between multiple geographically grouped sites.
• Ability to take clear installation photographs and submit electronic forms or work-order notes from a mobile device or laptop.

Technician-Provided Tools

• Smartphone with current Android or iOS operating system, camera, QR-code capability, and reliable cellular data.
• Laptop or tablet when required for work-order, email, or documentation submission.
• Standard field-service hand tools, including screwdrivers, flashlight, measuring tape, and basic cleaning supplies.
• Portable battery pack and charging cables.
• Paper towels or lint-free cloths for drying cleaned mounting surfaces.
• Appropriate closed-toe, slip-resistant footwear and any site-required personal protective equipment.
• Temperature sensors.
• Mounting materials.
• Technicians should not perform drilling, electrical work, construction, or other activities outside the approved installation guide.
• Any requirement for a step stool, ladder, specialized PPE, or additional mounting supplies must be confirmed before dispatch.

Training and Readiness

• Selected technicians must complete the recorded Circle K / GetGo installation training and review the current installation guide before being dispatched.
• Training covers KitchenIQ access, cloud connector commissioning, sensor registration and placement, connectivity validation, store checkout, photo evidence, equipment returns, and escalation procedures.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.