Field EMR Training Specialist — Athena Go-Live Expert

Upperline Health Inc; Nashville (TN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental and Vision

401K

PTO

Job summary

Upperline Health is seeking an EMR Training Specialist to support the Athena EMR system across clinics. The role emphasizes hands‑on training, go‑live support, and ongoing maintenance in a field‑facing, travel‑heavy capacity.

The position requires 80–100% travel, on‑site clinic presence during critical go‑live windows, and collaboration with the EMR leadership team to optimize workflows and data migration.

Qualifications

• Bachelor's degree in healthcare administration, information technology, or a related field preferred; equivalent combination of education and experience considered
• Minimum of one (1) year of experience in healthcare IT, clinical training, or EMR support; experience with EMR implementations a plus
• Familiarity with Athena EMR systems is strongly preferred; willingness and aptitude to develop deep working knowledge of the platform is required

Responsibilities

• Deliver hands‑on Athena EMR training sessions for clinical and administrative staff, following training programs and materials developed by the EMR leadership team
• Provide on‑site support to end users during go‑live activations, troubleshooting real‑time workflow and system questions
• Support the EMR team in executing project plans for EMR transitions and new site implementations, including scheduling, logistics, and readiness checklists
• Assist with configuration support and data migration tasks, helping validate accuracy before and after go‑live
• Document site‑specific workflows, training feedback, and recurring end‑user questions, and relay findings to the EMR team to inform ongoing optimization efforts
• Process routine Athena configuration changes for practices, such as adding new providers, updating provider records, and setting up newly opened clinic locations within the system
• Serve as a front‑line responder for EMR support tickets submitted by clinical and administrative staff, triaging and resolving routine issues and escalating more complex issues to the appropriate EMR team member
• Track support ticket status and follow up with end users to confirm resolution, helping maintain response‑time and satisfaction standards
• Support process improvement projects for existing workflows by testing configuration changes, gathering end‑user feedback, and helping document the updated workflow
• Help monitor EMR system performance across clinics and escalate recurring issues or patterns to the appropriate team member for resolution

Skills

Athena EMR familiarity

Excellent communication

Travel readiness

Education

Bachelor's degree in healthcare administration or IT

Job description

Upperline Health is seeking an EMR Training Specialist to support the Athena EMR system across clinics. The role emphasizes hands‑on training, go‑live support, and ongoing maintenance in a field‑facing, travel‑heavy capacity.

The position requires 80–100% travel, on‑site clinic presence during critical go‑live windows, and collaboration with the EMR leadership team to optimize workflows and data migration.