District Field Service Leader – Drive Growth

gloryglobal; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

gloryglobal is seeking a District Service Manager to lead a field service team of 15–20 technicians. You will drive daily operations, optimize workload, and ensure high customer satisfaction. The role involves partnering with sales to grow service offerings and reporting to the Regional Service VP.

The ideal candidate will focus on developing the team, improving service delivery, and achieving revenue targets while maintaining world-class service standards.

Qualifications

• Experience leading large field service teams.
• Strong customer-facing communication and problem solving.
• Ability to work with sales teams to grow business.

Responsibilities

• Lead and manage 15–20 Field Service Technicians to meet service levels.
• Ensure customer calls are completed in timely manner and SLAs are met.
• Drive workforce planning and career development for technicians.
• Collaborate with Sales to identify opportunities and support service growth.
• Report to Regional Service VP and align with business goals.

Skills

People management

Field service management

Customer service

Job description

gloryglobal is seeking a District Service Manager to lead a field service team of 15–20 technicians. You will drive daily operations, optimize workload, and ensure high customer satisfaction. The role involves partnering with sales to grow service offerings and reporting to the Regional Service VP.

The ideal candidate will focus on developing the team, improving service delivery, and achieving revenue targets while maintaining world-class service standards.