Field-Driven Mission Outcomes AI Engineer

Jobtailor; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Axon seeks a senior Customer Success Architect to drive customer outcomes across the full lifecycle of the Axon ecosystem. You will translate agency problems into compliant, mission-focused solutions and lead operational transformation in public safety environments.

You will design, build, test, and deploy AI-powered workflows, integrate systems such as DEMS, Fusus, AI Era, and Records, ensuring CJIS compliance while collaborating with agency leadership.

Qualifications

• 8+ years in customer-facing technical roles, program management, or complex deployments.
• Proven track record shipping automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
• Experience configuring products, writing integration logic, and delivering production-ready solutions.
• Comfort across hardware, software, cloud, AI-enabled technologies, and integrated systems.
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments.

Responsibilities

• Own customer outcomes within strategic accounts across the full lifecycle of Axon's ecosystem.
• Translate agency problems into compliant solutions tied to mission outcomes.
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform.

Skills

Customer outcomes management

AI-enabled solutions deployment

CJIS compliance

Operational transformation

Integration logic development

Tools

Axon's Ecosystem

DEMS

Fusus

AI Era

Records

Job description

Axon seeks a senior Customer Success Architect to drive customer outcomes across the full lifecycle of the Axon ecosystem. You will translate agency problems into compliant, mission-focused solutions and lead operational transformation in public safety environments.

You will design, build, test, and deploy AI-powered workflows, integrate systems such as DEMS, Fusus, AI Era, and Records, ensuring CJIS compliance while collaborating with agency leadership.