Field Diagnostic Technician

RPM SPG; New York (NY); Presencial; USD 60 000 - 95 000; Tempo integral

Resumo da oferta

RPM SPG is seeking a Diagnostics Technician to perform onsite roof inspections in the New York area, including infrared and visual assessments. The role involves information gathering, collaboration with the Lead Diagnostics Technician, and ensuring documentation and customer satisfaction.

You will train with field staff, support QC processes, and maintain professional communication with customers and internal teams.

Qualificações

• Prior roofing inspection and diagnostic experience.
• Experience with patch and repair work.
• Knowledge of project management, planning and scheduling.
• Quality control monitoring experience.
• Familiarity with safety training and OSHA 10 certification.
• Strong communication and customer service skills.
• Ability to climb ladders up to 20 ft and lift up to 75 lbs.
• Ability to work independently.

Responsabilidades

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services.
• Work with Lead Diagnostics Technician and collaborate with Field Supervisors.
• Assist with QC process and documentation to ensure customer satisfaction.
• Communicate professionally with customers, sales reps, field staff, and internal personnel.
• Serve as a contact for office personnel regarding diagnostic issues.
• Maintain professional appearance and demeanor while on customer sites.
• Assist in training other field personnel on diagnostic tools and processes.
• Complete all services and related paperwork accurately.
• Participate in safety trainings and complete required documentation.
• Perform other duties as assigned by Manager of Diagnostic Services or VP of General Services.

Conhecimentos

Roofing inspections

Diagnostics

Project management

Quality control

Communication

Safety training

Descrição da oferta de emprego

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB:

This position performs diagnostic various onsite inspections for customers as well as other inspection services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
• Work with Lead Diagnostics Technician
• Collaborate with other Field Supervisors as necessary.
• Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
• Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.
• Project a professional appearance and demeanor at all times while completing services for a customer.
• In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
• Proper completion of all services and related paperwork.
• Participate in all safety trainings and complete any required documentation.
• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

ADDITIONAL SKILLS AND QUALIFICATIONS:

• Prior roofing inspection and diagnostic experience
• Prior roofing experience, including patch and repair skills
• Knowledge of Project Management, planning, and scheduling skills
• Knowledge and experience in monitoring and maintaining Quality Control
• Functional computer skills
• Prior safety training and complete a minimum of 10-hour OSHA certification
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
• Ability to work independently
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances
• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.