Field Diagnostic Technician

Guardian Protection Products; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Guardian Protection Products seeks a skilled Field Diagnostics Technician to perform onsite roof diagnostic inspections and related services. You will work with a Lead Diagnostics Technician and field supervisors to ensure accurate findings and professional communications with customers.

The role emphasizes quality control, documentation, and the ability to train other personnel while maintaining a professional appearance and adherence to safety protocols in varied outdoor conditions.

Qualifications

• Prior roofing inspection and diagnostic experience.
• Experience in roofing patch and repair work.
• Knowledge of project management, planning, and scheduling.
• Experience with quality control processes and documentation.
• OSHA 10-hour certification required.
• Ability to work independently and manage multiple tasks.
• Excellent customer service and relationship-building skills.
• Physical ability to climb ladders to 20 ft and lift up to 75 lbs.
• Able to work in varied outdoor weather conditions.
• Strong communication with customers, sales, and field staff.

Responsibilities

• Perform/assist with diagnostic roof inspections (Infrared, visual, nuclear) and verify findings.
• Collaborate with Lead Diagnostics Technician and field supervisors.
• Assist with QC to ensure proper completion and customer satisfaction.
• Communicate professionally via email, phone, and in person.
• Serve as office contact for diagnostic issues.
• Train other field personnel on tools, techniques, and processes.
• Ensure proper completion of services and related paperwork.
• Attend safety trainings and complete required documentation.
• Support Manager of Diagnostic Services and VP of General Services as needed.

Skills

Roofing inspection experience

Diagnostic inspection skills

Patch and repair skills

Project management and scheduling

Quality control and documentation

Proficient with computers

OSHA 10 certification

Planning and organizational skills

Independent work

Customer service and relationship

Ladder climbing up to 20 ft

Heavy lifting up to 75 lbs

Outdoor weather resilience

Job description

JOB DESCRIPTION GENERAL PURPOSE OF THE JOB:

This position performs diagnostic various onsite inspections for customers as well as other inspection services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
• Work with Lead Diagnostics Technician
• Collaborate with other Field Supervisors as necessary.
• Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
• Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.
• Project a professional appearance and demeanor at all times while completing services for a customer.
• In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
• Proper completion of all services and related paperwork.
• Participate in all safety trainings and complete any required documentation.
• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

ADDITIONAL SKILLS AND QUALIFICATIONS:

• Prior roofing inspection and diagnostic experience
• Prior roofing experience, including patch and repair skills
• Knowledge of Project Management, planning, and scheduling skills
• Knowledge and experience in monitoring and maintaining Quality Control
• Functional computer skills
• Prior safety training and complete a minimum of 10-hour OSHA certification
• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
• Ability to work independently
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances
• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.