Field Delivery Engineer Datacenter & Systems Troubleshooter

Oxide Computer Company; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Oxide Computer Company in Chicago, IL is seeking a Field Delivery Engineer to provide onsite and remote technical support. The role includes troubleshooting hardware and software issues, coordinating parts, and acting as a customer liaison. Candidates should have strong Unix/Linux administration skills, production environment experience, and the ability to handle multiple tasks. The position requires travel and physical ability to lift equipment. Join us in shaping a customer-driven product landscape.

Qualifications

• Strong proficiency with Unix/Linux system administration.
• Solid understanding of server architecture.
• Hands-on experience working in production environments.
• Experience with scripting languages for automation.
• Familiarity with infrastructure-as-code tools like Terraform.
• Ability to debug systems and analyze logs.

Responsibilities

• Provide onsite support for hardware installations and replacements.
• Collaborate with teams for parts coordination.
• Document troubleshooting and solutions.
• Act as a trusted point of contact for customers.
• Participate in on-call rotations for support.

Skills

Unix/Linux system administration

Server architecture

Production environment experience

Scripting (Python, Bash)

Infrastructure-as-code tools

Cloud orchestration

Debugging distributed systems

Networking protocols (TCP/IP, DNS, DHCP)

Log interpretation

Job description

Oxide Computer Company in Chicago, IL is seeking a Field Delivery Engineer to provide onsite and remote technical support. The role includes troubleshooting hardware and software issues, coordinating parts, and acting as a customer liaison. Candidates should have strong Unix/Linux administration skills, production environment experience, and the ability to handle multiple tasks. The position requires travel and physical ability to lift equipment. Join us in shaping a customer-driven product landscape.