Field Customer Support Engineer - Electronics & Metrology

KLA; Boise (ID); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

ESPP

Tuition reimbursement

Paid time off

Job summary

KLA is seeking a Customer Support Engineer in Boise, ID to diagnose, repair, and support highly complex capital equipment at customer sites and trade shows. You will coordinate with installation teams and provide first-level applications support, ensuring minimal downtime and high customer satisfaction.

Ideal candidates have a BS or equivalent with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's level degree; 0 years related experience.
• Must be able to troubleshoot electro-mechanical equipment in a cleanroom.
• Excellent written and verbal communication skills required.

Responsibilities

• Provide customer service support for a variety of advanced KLA products; serve as primary contact for service-related issues.
• Maintain relationships with customers, CSEs, applications engineers, technical support and sales teams.
• Diagnose and troubleshoot equipment problems at customer sites; ensure equipment enhances production.

Skills

Troubleshooting hardware

OS & Networking basics

Customer communication

Pressure handling

Education

BS or equivalent

Job description

KLA is seeking a Customer Support Engineer in Boise, ID to diagnose, repair, and support highly complex capital equipment at customer sites and trade shows. You will coordinate with installation teams and provide first-level applications support, ensuring minimal downtime and high customer satisfaction.

Ideal candidates have a BS or equivalent with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment.