Field Customer Support

Insight Global; Colorado; Sur place; USD 28 413 - 40 467; Temps partiel

Résumé du poste

A leading recruitment agency is looking for a Field Customer Support Specialist in Colorado. This role is crucial for maintaining asset data integrity and requires strong customer service skills, data management experience, and a proactive approach. Candidates should have a background in agriculture and be comfortable working with teams and scheduling installations. This position offers competitive pay and is crucial for the optimization of supply chain processes.

Qualifications

• High Energy and passionate personality.
• English as a first language.
• Proven experience in data management and support.
• Ability to schedule installs with multiple parties.
• Willingness to travel to different divisions as required.

Responsabilités

• Ensure the integrity and accuracy of asset data.
• Assist sites in using the DSC program efficiently.
• Gather analytical reports for sites.
• Schedule asset installs with vendors.
• Support clients with their needs.

Connaissances

Customer Service/Inside Sales Experience

Data Management

Strong organizational and communication skills

Ability to work collaboratively

Agricultural experience

Outils

Excel

JD Op Centre

Ag Logic

RTK technologies

Description du poste

3 days ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$25.00/hr - CA$25.00/hr

Direct message the job poster from Insight Global

Professional Recruiter at Insight Global

JOB DESCRIPTION

The Field Customer Support is a critical role responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes. This individual will be responsible for working with the sites within their region to help assist them in using the DSC program more efficiently, allowing them to make stronger analytical decisions regarding their current inventory, fleet, future orders and other assets. They will be working with their delivery and data team to gather analytical reports to showcase to the sites the true value add of the program and cross reference areas of cost and timely savings. In order to be successful this person needs to have an outgoing personality with a customer service mindset as they will be supporting their clients (sites) with their needs. The chosen person needs to be proactive and understand the data they are seeing and cross reference with data reporting to ensure accuracy. They will also be responsible for scheduling any and all asset installs with the sites and other vendors. This person will ensure that the scheduled installs have all of the correct equipment and verify that the installs are done correctly and working smoothly afterwards. After everything is installed and the site is up and running This individual will help assist them in using the DSC program more efficiently, allowing them to make stronger analytical decisions regarding their current inventory, fleet, future orders and other assets before passing off to the Optimization team to ensure a white-glove service support is delivered!

REQUIRED SKILLS AND EXPERIENCE

• High Energy and passionate personality (ability to connect and establish trusting relationships with the sites) Customer Service/ Inside Sales Experience is a must!

• English as a first language

• Proven experience in data management and support. (Excel skills are required)

• Agricultural experience (understanding the importance the sites play in getting required materials from the mines to the growers)

• Strong organizational and communication skills. Ability to schedule installs with multiple different parties and vendors

• Ability to work collaboratively with various teams and stakeholders.

NICE TO HAVE SKILLS AND EXPERIENCE

• Knowledge of JD Op Centre, Ag Logic, or RTK technologies

• Willingness to travel to different divisions as required.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Agriculture, Construction, Mining Machinery Manufacturing

Referrals increase your chances of interviewing at Insight Global by 2x

Get notified about new Customer Support Specialist jobs in Colorado, United States.

Customer Happiness Team Agent (Seasonal)

Customer Support Representative (Remote)

Customer Support Representative (Remote)

Customer Service Phone Agent (E-Commerce )

Remote Healthcare Call Center Representative

Customer Experience Specialist 1 - Locks

Remote Healthcare Call Center Representative

Inbound Contacts Representative - Remote

Denver, CO $45,000.00-$65,000.00 6 days ago

Customer Service Representative / Remote

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Denver, CO $70,000.00-$80,000.00 2 weeks ago

Customer Service Representative-Remote (Bilingual: Spanish and English)

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Bilingual Licensed Customer Service Agent

Technical Account Manager - Ansible Automation Platform

Staff Product Manager, Consumer Account Management

Staff Product Manager, Consumer Account Management

Denver, CO $50,000.00-$55,000.00 3 days ago

Customer Care Representative I - Remote but must reside within 100 miles of Denver, CO

Englewood, CO $32,843.00-$49,264.00 2 weeks ago

Denver County, CO $17.76-$21.34 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.