Field Customer Success Lead — Store Safety & LP

ADP, Inc.; San Diego (CA); Hybrid; USD 67,000 - 78,000; Full time

Benefits offered by this job

100% coverage for Medical, Dental, and

Job summary

ALTO US is seeking a Customer Success Specialist to join our US Operations team. This hands-on role supports multiple retailers, coordinating with local law enforcement and ALTO Legal staff to improve store safety and community welfare.

The position requires a results-driven, energetic individual with strong retail customer service experience and the ability to manage multiple priorities in a dynamic environment.

Qualifications

• Excellent presentation and communication skills.
• Proven retail customer service experience.
• Ability to build partnerships and work with diverse teams.
• Self-driven with strong attention to detail.

Responsibilities

• Build relationships with retailers, law enforcement, and prosecutors.
• Drive store reporting of criminal activity using client systems.
• Visit multiple stores daily to strengthen store management relationships.
• Coordinate with the ALTO Legal Team and IP partners on cases and evidence.

Skills

Communication skills

Presentation skills

Customer service

Teamwork

Education

Associate degree

Job description

ALTO US is seeking a Customer Success Specialist to join our US Operations team. This hands-on role supports multiple retailers, coordinating with local law enforcement and ALTO Legal staff to improve store safety and community welfare.

The position requires a results-driven, energetic individual with strong retail customer service experience and the ability to manage multiple priorities in a dynamic environment.