Field Coordinator

Companions & Homemakers HCA #2052; Middlebury (CT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401k

Medical Insurance

Vision Insurance

Dental Insurance

PTO

Sick Time

Floating Holidays

Job summary

Companions & Homemakers HCA #2052 seeks a Field Coordinator to supervise in-home care, visit clients, and monitor caregiver performance. You will gather client needs and ensure matches align with company standards during field visits in CT.

You will document visits, escalate concerns, and participate in scheduling coordination while traveling within designated CT towns using your own vehicle. This role emphasizes hands-on field work and client-centered care.

Qualifications

• Compassion for the elderly and dedication to the mission.
• Clear, straightforward communication with clients and families.
• Ability to perform personal care tasks and client transfers as needed.
• Experience or comfort using lifting equipment like a Hoyer lift.
• Strong observational and time-management abilities.
• Willingness to travel within CT using own reliable vehicle.

Responsibilities

• Fill in for clients with last-minute openings and match care needs.
• Take on new clients until suitable caregiver match is found.
• Visit new clients within the first two weeks to validate info.
• Conduct home visits as requested by supervisors.
• Document relevant information from client visits or interactions.
• Escalate concerns to supervisor promptly regarding clients or staff.
• Follow weekly visits to monitor caregiver attendance and well-being.
• Prepare weekly activity reports and mileage when not driving a company vehicle.
• Develop knowledge of company policies and services and use training tools.
• Report any information affecting clients, caregivers, or the company.

Skills

Compassion

Communication

Transfers

Time management

Travel readiness

Tools

Hoyer lift

Job description

Job Summary:

The role of a Field Coordinator is to ensure clients are being taken care of to the standards set by C & H to promote homecare as a viable and desirable alternative to institutional care. Field Coordinators are expected to retrieve information about client needs and caregiver performance while in the field visiting clients’ homes to help us make the best matches.

Job Responsibilities:

• Fill in for clients with last minute openings, fulfilling the duties of a companion, homemaker, or personal care assistant depending on the clients’ needs.
• Take on new clients until a suitable match has been made.
• Perform visits to new clients within the first 2 weeks of services to ensure we have accurate information on the client and their first caregiver match is going well.
• Perform home visits as requested by supervisors to clients’ homes.
• Thorough documentation of pertinent and relevant information obtained during scheduled time with a client, be it home visit or otherwise.
• Escalation of any concerns immediately to direct supervisor pertaining to observation or learned information of clients, caregivers or office staff.
• Follow weekly schedule of visits to check on caregiver attendance, job performance and client well-being based on direction of supervisor with input from scheduling coordinators, new employee assignments, customer complaints or management request.
• Prepare a weekly report of all day-to-day activities to be sent to supervisor for review. Include a mileage report if not driving a company vehicle.
• Develop a working knowledge of company policies and procedures, services provided, and overall philosophy of the company. Use all available training tools for this purpose including training documents, company websites, or one on one training.
• All Field Coordinators are required to report any information, good and bad, that you see or hear about clients or caregivers that affects the company or company’s mission.

Job Requirements:

• Compassion for the elderly and dedication to the company’s mission
• Straight forward communication skills
• Ability to fill in for clients and perform required skills for any type of clients’ care needed including personal care and transfer needs
• Skills with using different types of lifting equipment such as a Hoyer lift
• Observational and time management skills
• Ability to be a “private detective” to monitor for concerns at a clients’ home and evaluate caregiver performance
• Ability to adapt to last minute schedule changes
• Ability to travel to any town within designated work area using own reliable vehicle.

Work Environment and Physical Demands:

• This position primarily involves field visits to clients' homes, with occasional light office work as needed.
• This role requires physical fitness to handle tasks such as lifting and transferring clients and using lifting equipment as necessary.
• The role necessitates travel within the service area of Connecticut (CT).

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

COHOOFF