Field Coordinator

CCR (Carrier Commercial Refrigeration); Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

CCR Commercial Refrigeration in Charlotte, NC is seeking a Field Coordinator to manage communications and operational support for field service activities. You will be the central point of contact for job site emails, scheduling, parts coordination, and warranty processing, ensuring timely and accurate responses.

The ideal candidate is highly organized, detail oriented, and experienced with SAP and Salesforce to maintain records, coordinate engineers, and liaison with customers and internal

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Proficiency in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Manage all email communications related to assigned job sites, ensuring timely, accurate, and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and manage parts ordering, delivery status, and allocation to job sites.
• Monitor and support warranty processes, including documentation, claims tracking, and communication with stakeholders.
• Maintain accurate records of job status and service activity within Salesforce.
• Serve as a liaison between field teams, customers, and internal departments.
• Identify and escape risks or delays that may impact job execution.
• Ensure all documentation and updates follow company standards.

Skills

Strong organizational skills

Excellent written and verbal沟通 skills

Tools

Microsoft Office

Job description

Overview

About CCR

CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications.We design and manufacture high-efficiency refrigeration systems, display cabinets, mechanical systems, and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs.We combine engineering excellence, disciplined execution, and customer focus to deliver complex programs that support our growth strategy across regions and markets.

Position Summary

The Field Coordinatoris responsible formanaging and coordinating communication and operational support for field service activities. This role serves as thecentral pointof contact for job site communication, scheduling,partscoordination, and warranty processing. The ideal candidate is highly organized, detail-oriented, and experienced in SAP and Salesforce systems.

Responsibilities

Key Responsibilities

• Manage all email communications related to assigned job sites, ensuringtimely,accurate, and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and managepartsordering, delivery status, and allocation to job sites.
• Monitor and support warranty processes, including documentation, claims tracking, and communication with stakeholders.
• Maintainaccuraterecords of job status and service activity within Salesforce.
• Serve as a liaison between field teams, customers, and internal departments.
• Identifyand escape risks or delays that mayimpactjob execution.
• Ensure all documentation and updatesfollowcompany standards.

Key Competencies

• Organization and time management
• Communication and coordination
• Problem-solving and prioritization
• Process adherence and accountability
• Customer and service-focusedmindset

Qualifications

Required Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Proficiencyin Microsoft Office (Outlook, Excel, Word).

Preferred Qualifications

• Experience in field service coordination, HVAC/Refrigeration, or technical serviceenvironments.
• Familiarity withpartslogistics, scheduling, and warranty processes.
• Experience working with cross-functional teams and external partners.
• Experience with SAP and Salesforce in an operational or service coordination capacity.