Field Communications & Change Lead

Sanofi; Cambridge (MA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Career development

Job summary

Sanofi in the United States seeks an Associate Director, Field Effectiveness & Communications to lead internal communications for North America field operations. You will translate complex workflow changes into clear messaging and partner with cross-functional teams to drive adoption across the field.

The role emphasizes AI-assisted content production, governance of the CFC programs, and engagement with Field Sales Leadership. Join us to help scale capability and strengthen field performance.

Qualifications

• Bachelor's degree required.
• Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
• Proven track record of leading communication strategies for large-scale organizational change or transformation initiatives.
• Experience working with or supporting field sales organizations, preferably in a North American commercial setting.
• Demonstrated ability to manage cross-functional stakeholder relationships at senior levels.
• Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear messaging.
• Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously.
• Ability to build trust and credibility with senior leadership and field-facing teams.
• Strong analytical mindset with experience using data and insights to inform communication strategies.
• Demonstrated ability to facilitate meetings, workshops, and governance forums effectively.

Responsibilities

• Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
• Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
• Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in - using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
• Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
• Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
• Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
• Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
• Proactively identify and elevate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations.
• Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials - ensuring accuracy, tone, and strategic alignment before executive distribution.
• Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
• Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
• Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
• Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
• Maintain and evolve communication standards, templates, and guidelines for the CFC organization - using AI to accelerate drafting while ensuring organizational voice and consistency.
• Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.

Skills

Internal communications

Change management

Field operations

Commercial excellence

Cross-functional leadership

Stakeholder management

Executive communication

Project management

Data-driven insights

Leadership

Education

Bachelor's degree

Tools

PowerPoint

Word

Excel

Outlook

SharePoint

Job description

Sanofi in the United States seeks an Associate Director, Field Effectiveness & Communications to lead internal communications for North America field operations. You will translate complex workflow changes into clear messaging and partner with cross-functional teams to drive adoption across the field.

The role emphasizes AI-assisted content production, governance of the CFC programs, and engagement with Field Sales Leadership. Join us to help scale capability and strengthen field performance.