Field Collections Specialist – Bonus Eligible & Customer Care

America; Springfield (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to join our team. You will conduct field visits to customers' locations, negotiate payments, and protect the financial health of the company while delivering excellent service.

This role offers hourly pay plus a monthly bonus opportunity up to $425, with comprehensive benefits including medical, vision, life insurance, 401(k) with match, stock purchase plan, and paid time off.

Qualifications

• Background in collections or debt recovery.
• Strong communication and negotiation skills.
• Ability to manage field visits and documentation.
• Knowledge of regulatory requirements relating to collections.

Responsibilities

• Conduct field visits to customers' locations for collections.
• Negotiate payment arrangements and settlements.
• Build rapport and address customer concerns.
• Document all interactions and update records.
• Ensure compliance with applicable collection laws and regulations.

Skills

Field collections

Negotiation

Customer service

Documentation

Communication

Regulatory compliance

Job description

America's Car-Mart is seeking a motivated Field Collections Representative to join our team. You will conduct field visits to customers' locations, negotiate payments, and protect the financial health of the company while delivering excellent service.

This role offers hourly pay plus a monthly bonus opportunity up to $425, with comprehensive benefits including medical, vision, life insurance, 401(k) with match, stock purchase plan, and paid time off.