Collections Representative

America; Springfield (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to join our team. You will conduct field visits to customers' locations, negotiate payments, and protect the financial health of the company while delivering excellent service.

This role offers hourly pay plus a monthly bonus opportunity up to $425, with comprehensive benefits including medical, vision, life insurance, 401(k) with match, stock purchase plan, and paid time off.

Qualifications

• Background in collections or debt recovery.
• Strong communication and negotiation skills.
• Ability to manage field visits and documentation.
• Knowledge of regulatory requirements relating to collections.

Responsibilities

• Conduct field visits to customers' locations for collections.
• Negotiate payment arrangements and settlements.
• Build rapport and address customer concerns.
• Document all interactions and update records.
• Ensure compliance with applicable collection laws and regulations.

Skills

Field collections

Negotiation

Customer service

Documentation

Communication

Regulatory compliance

Job description

America's Car-Mart is seeking a motivated and results-driven Field Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation: Hourly plus monthly bonus eligibility

Upon becoming a new Account Representative, you will have the chance to engage in a bonus plan with a potential monthly value of up to $425. Your eligibility to participate begins on the first day of the month following your start date, and the bonus will be disbursed in the subsequent month.

Duties and Responsibilities:

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections

Benefits

• Medical Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.