Field Collections & Patient Care Specialist

Genesis Reference Labs; Winston-Salem (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

401k with 4% match

On-demand pay + bi-weekly pay

Leadership development opportunities

Accountability and growth culture

Job summary

Genesis Reference Laboratories in Winston-Salem, NC is seeking a Collections Care Specialist who will be the face of Genesis in the field and at partner sites. This role blends patient care, specimen collection, logistics, and relationship management.

You will collect specimens with precision, provide compassionate support during collections, use the Genuin LIS for orders and documentation, and help move patient care forward every day.

Qualifications

• 1+ year of direct patient care or customer service experience.
• Strong computer skills and ability to learn systems (Genuin, EMR/EHR).
• Reliable transportation.
• High school diploma or equivalent.
• Ability to stand for extended periods.
• Strong attention to detail and organization.
• Professional communication (written and verbal).
• Ability to work independently with minimal supervision.

Responsibilities

• Collect specimens (urine, blood, and other samples) with precision and professionalism.
• Provide compassionate, patient-centered support during collections.
• Use our LIS system (Genuin) for patient entry, orders, and documentation.
• Prepare and manage collection kits and supplies.
• Transport specimens safely as part of our medical courier workflow.
• Serve as a key liaison between Genesis and partner healthcare providers.
• Support site operations and growth across assigned locations.
• Start your day prepared and organized.
• Work directly with patients at assigned sites.
• Manage collections, documentation, and logistics in real time.
• Communicate with internal teams and partner staff.
• Adapt quickly—because healthcare doesn’t run on a fixed script.

Skills

Patient care

Customer service

Attention to detail

Time management

Written and verbal communication

Independent work

Education

High school diploma or equivalent

Tools

Genuin LIS

EMR/EHR systems

Job description

Genesis Reference Laboratories in Winston-Salem, NC is seeking a Collections Care Specialist who will be the face of Genesis in the field and at partner sites. This role blends patient care, specimen collection, logistics, and relationship management.

You will collect specimens with precision, provide compassionate support during collections, use the Genuin LIS for orders and documentation, and help move patient care forward every day.